Luxury Hotels in Makati

"The room was clean and tidy, and it was very quiet at night. It was a bit inconvenient that bottled water wasn't provided in the room. There's a jellyfish bar and a smoking area on the rooftop, which is lovely for a drink and some fresh air in the evening. Plus, there's a Lanzhou La Mian noodle restaurant downstairs, so grabbing a bite to eat is easy."

"New World Hotel Makati offers a thoroughly pleasant stay, distinguished by its strategic location and well-considered guest experience. Situated within easy reach of Makati’s key business districts, dining options, and transport links, the hotel is both practical and convenient for business and leisure travellers alike. The rooms are well maintained, with particular attention paid to comfort and functionality. The bathroom amenities are notably good—clean, modern, and generously provided—reflecting a level of care that is often missing in comparable hotels. Breakfast is another strong point. The spread is varied and well executed, with a wide selection of dishes catering to different tastes, making it a satisfying start to the day rather than a perfunctory offering. A welcome drink accompanied by live music is a thoughtful touch and a genuine bonus. It creates a relaxed first impression and sets a positive tone for the stay. Above all, New World Hotel Makati delivers solid value, comfort, and a few well-judged extras that elevate the experience beyond the ordinary."

"I appreciate the hotel’s arrangement for the birthday decorations. However, if there’s a next time, I hope they can pay closer attention to my specific requests, such as assigning a higher-floor room. Regarding housekeeping, I noticed that after having some food in the room at night, a few crumbs remained on the floor. Even after the daytime cleaning service, they were still there, which suggests the cleaning wasn’t done thoroughly. Also, every time you enter the hotel, your belongings are checked for security reasons — which I understand — but it can be slightly bothersome. As for the location, the hotel is very convenient as it’s right across from the Greenbelt shopping mall in the city center. That said, guests should note that the connection between the hotel and the malls other parts is either via outdoor paths or a footbridge, so those sensitive to heat might want to keep that in mind."

"This is a classic hotel, well located, full service (though a little slow at times) and it was very busy when we were there at Chinese New Year. The staff are friendly and helpful. This room was small but comfortable. Breakfast is fabulous but be careful of the queues (as well as when checking in and out). The gym is well stocked and the pool area is pleasant although the pool is a little small. The food is good all round. It is conveniently located next to the giant malls of Makati where there is plenty to eat and shop! I enjoyed our stay and would stay again. The lobby is lovely."

"The room was clean and tidy, and the service was excellent. Since I was on a business trip, I didn't get a chance to explore the public facilities much. I hope to have the opportunity to do so next time. The lobby was very nice and beautiful."

"The hotel review: My experience at this Shangri-La property was not as good as others in the region. The building and facilities feel noticeably older, which affects the overall stay. In the room, the air conditioning was not adjustable. I do appreciate that the team promptly sent a technician to check it, but the unit remained very loud throughout the night, cycling on and off every few minutes, which made it difficult to sleep. Traveling with another friend, her room also encountered an issue with the bathtub water appearing brown, which technician conclude that is due to sediment buildup. Overall, I would recommend choosing the Shangri-La in BGC instead, as it offers a better experience."

"For a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a ”room check”... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked ”is there anything I can help with?”. Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble."

"second time ive stayed staff keep getting better and better..best location in makati...rooms are huge.."

"I don’t usually leave negative reviews but this place was a slight disappoint more than a pleasant surprise… I’ll start with the pros; staff are super great, attentive and extremely friendly, I have zero faults for them. The location is pretty good if you want to be in the middle of the mayhem, and the included sauna and onsen was a nice touch. Room was generally very clean and bed was comfy , standard hotel quality. The cons… this feels like the most dated Oakwood I’ve stayed in, and for the price per night you can get a really decent Airbnb apartment instead. The balcony door doesn’t seal properly so you can still hear the madness of the city even on the 20th floor, the air con is old and battered and sounds like a chainsaw for a few minutes every time it kicks into action. The suite comes with a bath , yet the water doesn’t get hot enough to actually have one. The bath/shower design itself is the most ridiculous design - every time you shower the water pools around the edge of the bath with nowhere to drain , and then when you open the shower door to get out all that pooled water splashes out and fills the bathroom floor… really stupid design and it meant my bathroom was just a flooded mess the whole stay. Overall, in my mind it wasn’t worth the money- I’ve stayed in much better, modern and more established Airbnbs in the city but wanted to give premium hotels a try… will stick to Airbnbs !"

"The property itself is impressive, the rooms are spacious, and both the receptionist and security guards were superbly polite and accommodating. Unfortunately, the breakfast experience was extremely disappointing and did not match the quality or price point of the stay. The breakfast selection was the poorest I’ve encountered among hotels and serviced apartments. The juice and salad station lacked variety, fruit bowls and cheese platters were not replenished, and there was no signature breakfast item such as bacon, porridge, or champorado. Even the hot dishes were poorly executed, flavors were indistinguishable, with garlic chicken tasting no different from marinated pork. It was especially disheartening given that this was a Sunday and Mother’s Day, a time when guests naturally expect a thoughtful and celebratory spread. The lack of attention to detail in the breakfast service overshadowed the otherwise excellent property and staff. Considering this is under the Ascott group, it is disappointing to see such standards fall short. It was not only my experience; other guests at nearby tables expressed similar concerns. One guest even resorted to preparing her own tableware from another table, while complaining about the lack of fruit variety and other dishes, especially as she was expecting more family members to join for breakfast. Regrettably, I would not consider returning unless the breakfast offering is significantly improved."