New Hotels in Shanghai

"Nowhere near 4-star standards. Rude staff, dirty rooms, and a limousine no-show. Rating: 1/5 My recent 4-night stay at the Mövenpick by Accor in Shanghai’s People’s Square was a profound disappointment. For a property carrying the Mövenpick name, I expected far better, but sadly, this hotel fails on nearly every front. The room was subpar: The furniture was visibly stained, and the overall cleanliness was lacking. For a 4-night stay, we received complimentary minibar drinks and the advertised ”welcome ice cream” only once each—despite staying for multiple days. This felt petty and inconsistent with the brand's reputation. Laundry was never attended to, washed load left in the washer and not transferred to drying. The housekeeping is either understaffed or just nonchalant. Never before we encountered such service with hotels in China. The service was shocking: The real low point came on our departure day. We requested an airport limousine service for 5:30 AM to ensure we wouldn't miss our flight. When we came down at 5:30, there was no car. When we approached the receptionist, we were met with outright rudeness—he was sitting down, playing on his phone, and barely looked up to acknowledge us. When we asked where our car was, he was entirely unhelpful. There was no concierge to assist with luggage, so we had to drag our own bags down to the curb. We were left stranded at 5:45 AM and had to scramble for last-minute transport to the airport. We almost missed our flight because of this hotel’s incompetence. The contrast: This trip wasn't all bad—we had previously stayed at the Atour Light, which was brand new, spotlessly clean, and had a staff that went above and beyond to be helpful. The difference between the two hotels is night and day. The Atour Light showed what genuine hospitality looks like; this Mövenpick showed me the worst service I have ever experienced. I would strongly advise anyone considering this hotel to look elsewhere. A 4-star price tag does not justify 1-star service."

"Pros: 1. Great location for an overnight layover. The room was clean and well-maintained, and there were many dining options nearby. 2. Free airport shuttle and two sets of washer/dryers in the laundry room. 3. They helped receive and store my express delivery package. The front desk was meticulous in verifying identities, which showed their dedication and responsibility. 4. My request for two rooms on the same floor when booking was fulfilled. Cons: 1. Being close to the mall, there was a possibility of noise from e-sports enthusiasts. 2. The rooms were on the fourth and fifth floors, and the elevator on the first floor didn't go directly to them. 3. The shuttle runs on a fixed schedule, so if you miss it, you have to wait an hour."

"The hygiene is excellent, and there are even robots that deliver food. On the first floor, there's also a free laundry room and gym. The front desk staff are incredibly helpful. If I ever have the chance to visit this area again, I'll definitely choose this hotel."

"I found this Puyan Hotel last minute for a business trip to Shanghai. The location is incredibly convenient. You can see the hotel right outside Exit 5 of Dashijie Metro Station, which serves both Line 8 and Line 14. The hotel lobby is clean and bright. The room hygiene was also excellent. All the service staff were very polite. The front desk staff were also incredibly helpful and patient. They even offered to help with my luggage, which was a nice touch. I highly recommend this place for anyone visiting Shanghai. It's close to many popular attractions. I'll definitely book here again next time I'm in Shanghai. Thank you to all the staff."

"Location: The location is excellent, with many shopping malls nearby, making dining and shopping very convenient. It's also a quick walk to Nanjing Road Pedestrian Street, and People's Square Metro Station is just a short stroll away. Ambiance: The room was very comfortable, and my child loved it too. The lobby made a great first impression. Service: I absolutely have to give a special shout-out to the service! This is the first time I've genuinely wanted to write a positive review. The front desk lady was beautiful and gentle, with an incredibly good attitude! Due to an unexpected change in our itinerary, we had to check out a day early. The lady patiently guided us through how to modify our booking, and because we couldn't make it back in time, she even extended our check-out. Initially, I was a bit frustrated by the sudden change of plans, but the hotel's service brought great comfort. If I ever come back to Shanghai, I'll definitely stay here again. I highly, highly recommend it! The front desk lady was truly super, super nice!"

"I was very satisfied with my stay this time; it didn't disappoint. The room was clean and tidy, and the hygiene was impeccable; every corner was thoroughly cleaned. The bedding was spotless and soft, and the bathroom was meticulously cleaned. The room facilities were complete and in good working order; the air conditioning, lighting, and bathroom fixtures all functioned perfectly, making for a convenient and comfortable stay. The hotel's shuttle service was very thoughtful, offering round trips to Disneyland and Pudong Airport. After booking, the driver would wait punctually, reducing travel fatigue. The staff were friendly and humble, actively helping to coordinate and resolve any issues. This hotel is suitable for families visiting Disneyland or for an overnight stay during an airport transfer. The price is reasonable, and it's highly recommended."

"I booked this hotel for my family, and the overall experience was excellent. The hotel service was very accommodating, with a friendly front desk and efficient check-in. The room was clean and spacious, so it didn't feel crowded for the whole family. The bed had just the right firmness, ensuring a good night's sleep, and the bathroom was clean and odor-free. The hotel environment was peaceful and quiet at night, so no worries about noise. The surrounding area was well-equipped, with restaurants and supermarkets nearby, making daily life very convenient. The hotel's public areas were well-maintained and tidy, which was very pleasant to see. Facilities were complete and in good condition, and the Wi-Fi signal was stable. The price was reasonable, and the service was top-notch, making it suitable for both family trips and friends traveling together. Our stay this time was very comfortable, and I highly recommend it."

"The newly opened Sheraton in Qingpu New City is fantastic, both in terms of facilities and service. They're incredibly responsive; a quick call for wine glasses or an ice bucket, and it's delivered to your room right away. Special shoutout to the front desk staff, especially one of the ladies there – her service was excellent. Highly recommend staying here; it will definitely be my first choice when I visit Qingpu again."

"I had a wonderful stay at Shanghai Atour Light Hotel. The staff were very friendly, helpful, and welcoming throughout our stay. The hotel was clean and well-maintained, and the breakfast had a good variety of choices.We also appreciated the convenient facilities, including the TV screen and the availability of a washing machine and dryer, which was especially useful during our trip. The location is excellent—very convenient for visiting Shanghai’s attractions and just a short walk from the metro station, making it easy to get around the city. Despite the convenient location, the environment was quiet and comfortable, which made it easy to relax after a busy day of sightseeing. Overall, a great hotel with friendly service, cleanliness, a convenient location, and a comfortable atmosphere. I would definitely stay here again! 👍"

"We arrived around 4 PM, only to be told that the hotel was fully booked the night before, preventing us from checking in immediately. We had to wait for about half an hour to check in, which was quite annoying. The location is truly excellent, right on Nanjing East Road. There are tons of malls nearby, and we could easily walk to Shimao Plaza. Next door is Bailian ZX, and across the street, there's a White Rabbit shop with delicious drinks. The hygiene was decent, although the room wasn't perfectly clean when we checked in. I'm not even sure what it was, but I was too lazy to complain, so I just covered it with the 'police station' sign. The service was also good; I asked to borrow a scale, and they lent it to me for two days. Other than the check-in issue on the first day, everything else was pretty good. Oh, and a big complaint about the delivery robot – it was incredibly slow!"