New Hotels in Hanoi

"The hotel is located on a busy street, but because it's tucked away in an alley, it doesn't feel noisy. The room type I originally booked was quite small, so I paid extra to upgrade to a larger room. However, some of the lighting fixtures in the room were damaged, so it wasn't bright enough. Also, if you don't request housekeeping, they won't clean the room or replenish the bottled water."

"The service was excellent from start to finish, with a smile all around. As soon as we got out of the car, a staff member immediately came to help with our luggage and took it directly to our room. The front desk staff were very friendly and spoke fluent English. They recommended a nearby Michelin-starred Vietnamese restaurant, which turned out to be the best and most value-for-money meal we had during our trip, compared to other popular spots. They also had a Chinese menu, which made ordering very easy. They arranged a birthday setup in the room with a small cake and also provided connecting rooms. For our extended stay, we even received a complimentary afternoon tea. The swimming pool was small but charming, the bedding was comfortable, and the shower had good water pressure with a separate wet and dry area. There were a couple of minor downsides. The shampoo made my hair feel very dry and uncomfortable after washing; I suggest upgrading it to a different product. Also, the lighting around the pool at night was a bit dim, making it easy to misstep. I recommend adding some ambient lighting. The hotel's location in a residential area was very quiet, with no noise or distractions at night."

"Even in the elevator, I heard people saying this is a small but beautiful hotel. The price, including breakfast, is incredibly good value. The room facilities are very new, and the staff are extremely enthusiastic. They helped me carry my numerous bags and even carried them to the taxi when I left, also opening the car door for me. It was absolutely perfect and definitely deserves a five-star rating."

"Great location, easy to get around. The room was clean, airy, and had a beautiful view, plus it had a two-way air conditioner. Even though I was traveling alone, I got a free upgrade to a two-bed room, which gave me plenty of space to sleep. The front desk staff were super friendly and helpful; they did everything I asked for ^^"

"This is a new hotel, and it seems to cater primarily to Japanese guests. The front desk staff were polite. The room itself wasn't very open. The suite's design wasn't ideal; the two beds were pushed together, but the electrical outlet was inconveniently located in the middle, making it feel a bit awkward. The suite does come with cooking facilities and utensils. Breakfast was just okay. There's a large 24-hour convenience store on the ground floor."

"- • Dirty — not “the last guest wasn’t cleaned up after” dirty, but needing a deep clean to remove mould and rust • Bedding well past its lifespan • Access to the rooms goes through a nail salon. Outside salon hours you have to open and close the metal shutter door yourself • Check-in was a mess. The owner first messaged at 11:00 on arrival day, while I was travelling. At 15:00 (check-in is 14:00) he asked for my passport, which I couldn’t send on a weak connection. By 17:00 I was at the building with still no room number or key code, and he refused to give them without the passport details. If documents matter that much, ask for them at least a day in advance. Overall: cheap and well located, but I wouldn’t stay again."

"The service is great and the room is clean, the staff is respectful, location its nice for people that want to be in a calm place. But one girl that working with reception’s staff she has a bad attitudes towards clients, i can rate this hotel 10/10 but that girl made it lower by her attitude. In general the hotel is great( except that girl)🙂."

"Unfortunately, my stay was affected by a very strong sewage smell in the room. The odor was particularly noticeable late in the evening and early in the morning, making the room quite unpleasant, they offered to change the room but it didn’t help the problem. I hope the hotel investigates and resolves the issue, as it detracted from an otherwise enjoyable stay. The housekeeping is alright. The location is good, it’s close to the Lotte mall (photos attached) and it’s a 35min bus ride/20min taxi ride from Hanoi’s Old Quarter."

"It's incredibly clean, and the staff at the counter are quick to resolve any requests. It's very accessible with many restaurants and cafes nearby. There's also a pharmacy right in front of the accommodation and a small supermarket next door, making it convenient in many ways."

"Location: Situated in the heart of the bustling city center, right next to the night market and Hoan Kiem Lake, it offers a rare tranquility amidst the hustle and bustle. Rooms #01 and #02 are exceptionally quiet at night, with virtually no noise. The location is truly impeccable. Service: The front desk staff provided smiling service throughout. Upon arrival, staff assisted with luggage to the room. Registering an account allows for early check-in and late check-out, which is quite considerate. When I encountered some challenging issues, the staff did their best to resolve them promptly, demonstrating commendable service. Rooms: All rooms, from Superior to Deluxe, feature windows with bright, open views against a mint-colored backdrop, showcasing thoughtful design and attention to detail. The 1.8-meter king-size bed is spacious and comfortable. Facilities: The swimming pool on the 7th floor is quite small, only accommodating one person (for petite individuals), making it primarily for aesthetic purposes. The restaurant on the 3rd floor offers consistently good food, a 15% discount, and caters to Chinese tastes. The service is excellent, and the atmosphere is pleasant. The shared office area is warm, bright, stylish, and minimalist. Shortcomings: The bed material felt rather rough and wasn't soft and skin-friendly; the pillows were also a bit high. The shower in room 01 lacked a separate wet and dry area, with only a waterproof curtain that easily splashed water. Room 02 had a separate wet and dry area, but the drain was poorly installed, causing the water to drain very slowly after showering, and hair easily clogged the drain and spread outside the shower area. Although the hotel had engineering staff intervene, the seepage problem persisted, likely due to renovations. The water pressure was low and inconsistent; room 01 had no hot water at all. After reporting this the next day, it was too late, and engineering staff needed to repair it on-site, so I could only leave feedback and ask the hotel to make adjustments to avoid further complaints. The front desk provided a room key for another room, indicating I could use the shower area, which was a crisis management measure but still caused many inconveniences. Thanks to Ctrip customer service for their proactive approach in resolving issues. After being told the hotel couldn't offer any solutions, they provided points as compensation. As a well-known Vietnamese chain brand, the hotel should prioritize improving its infrastructure while expanding new hotels; rushing to open without adequate infrastructure will only result in a poor customer experience."