Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
812 reviews
8.6/10
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9.1/10
Great
GGuest UserCheck in with relatively smooth even though it was during the New Year. One thing to note is that it was freezing at the check in counter because the draught was coming in through the opened doors. The bed in the standard room was huge and comfortable. The only con is the basin had poor drainage and water flowed very slowly when in use. Overall really happy with our stay. Location was fantastic too!
GGudemaolinMy stay at this hotel was absolutely delightful. From the moment I stepped into the lobby, I felt a sense of warmth and comfort. The front desk staff were incredibly friendly, and the check-in process was quick and efficient. They even thoughtfully provided recommendations for nearby restaurants and attractions. The room itself was spotless and spacious, with a soft and comfortable bed and fresh, clean linens, ensuring a great night's sleep. The bathroom was fully equipped with plenty of hot water and all the necessary toiletries, which was very reassuring. The hotel's breakfast offered a wide variety of options, both Chinese and Western, and everything was delicious, catering to different tastes. The overall environment was quiet and elegant, perfect for relaxation or business travel. What truly stood out to me was the professional and attentive service team. Whether it was bringing water, cleaning the room, or answering questions, I felt valued and cared for. I was extremely satisfied with this stay and will definitely choose this hotel again when I return to the city. I would also highly recommend it to friends and family.
KKrameraStayed here several times before & would definitely be staying here again. Great location with easy access to all Heathrow terminals, nice modern hotel with comfortable rooms, nice bar which is open 24 hours with a good restaurant to complement. Staff are super helpful & friendly, breakfast offers a very good selection.
TTravel around the world FannySo far so good
Price in London is reasonable
Hotel parking need to be paid but so common in London £15 per day
Room not bad at least clean
Very close to station
Staff always too busy need to wait for like 15-30mins to ask them
For help
GGuest UserOut of town and good for overnight stay if you are attending events nearby.
Stayed for two nights, cleaning clothes and wipes were left on the table on the second day.
There were no towels in the room, and I had to call the reception to get it when I got back late the following day.
LLadySaharaStayed at Ark for one night when watching a concert at Wembley. The location was amazing, a 5 minute walk to the stadium and all the food outlets.
Didn't really get a chance to use the kitchen facilities, but having a fridge was great for having cold drinks and tea/coffee was provided.
Check in was easy, bed was comfy and after the concert we were back in the room within 10 minutes. Highly recommend.
TTasie FernandesThe location is excellent with very good transport links, making it easy to get around the city. Breakfast was available and offered a nice start to the day. I also enjoyed the dining experience — the food was satisfying and well presented. The reception staff were especially helpful and welcoming throughout my stay. Overall, a convenient and comfortable choice for visiting London.
기기메메메I booked this place because I had an early morning flight the next day, and I was so surprised there was no elevator. However, if you ask the staff for help, they will assist you, so ladies, definitely ask for help. The soundproofing in the room was decent, and it was clean. Most importantly, the POD service from this accommodation to Terminal 5 was incredibly convenient, so I highly recommend it if you have an early morning flight.
SStar PlatinumHospitalilty was noticably positive here. Warm greetings by the staff including a free cookie each. Clear explanations of the deposit, room location and number.
Room is small but more spacious than other London hotels we've stayed at before, there's just enough space to fully open one large suitcase. Overall tidy and clean. Air conditioning works well. The desk is suitable for working at. Nice view out of the window. Selection of tea and coffee provided with a coffee machine and separate kettle.
The bathroom was fine, shower is a good size and works well.
Breakfast buffet was great. Lots of drinks and food option, all good quality. Staff were professional, warm and friendly.
GGuest UserI had a wonderful stay at this hotel. The room was clean, spacious and comfortable. The staff were friendly, helpful and warm-hearted. The location is convenient, and the service was excellent. Everything was perfect and I will definitely come back again. Highly recommended!