GGuest UserStaying at The Ritz-Carlton, Nanjing, has long been a dream of mine, so I've been following it closely and often checking reviews on Ctrip. This time, returning from a recuperation trip in Hangzhou, the timing was perfect. I booked the hotel a day in advance, and about half an hour later, I received a call. It was Ms. Xu Jinglei from the hotel's 'Your Service Center.' Her voice was as pleasant as her name sounds – sweet and captivating. Her warm and engaging demeanor made me feel like I had already checked in, even before arriving at the hotel. She first inquired about my itinerary, my preferences for the hotel stay, and any special requests I might have. Thanks to our excellent initial communication, we chatted extensively about other aspects of life and travel experiences. She also briefly introduced the hotel's dining specialties, mentioning that both of their restaurants had recently earned one Michelin star – one for Huaiyang cuisine and the other for Cantonese. She even pre-booked a table for me at the Huaiyang restaurant. Her thoughtful service and attentive actions completely built up my anticipation for the stay!
I arrived at the hotel at noon the next day, and the front desk quickly processed my check-in. My room was arranged on the 49th floor in a prime, 'C-position' location. As soon as I entered, the hotel had specially prepared a welcoming ambiance for me. Rose petals were scattered on the desk and coffee table, filling the air with their unique and refreshing fragrance. There were also two cards, each with a heartfelt and delightful greeting. The animal-shaped towel art on the bed was lifelike and adorable, and the fruit plate was beautifully presented with fresh, juicy fruits. The hotel also gifted me a lion mascot (the emblem of The Ritz-Carlton, symbolizing wealth, dignity, and royalty), which I absolutely loved. I often say that when wealth isn't an issue, the thought put into things and the small gifts given are truly priceless and precious, especially gifts like these that can't be bought on the market. The hotel's special customization makes them even more meaningful.
Looking out the window, the magnificent ancient city of Jinling unfolded before me – a skyline of skyscrapers, the serene Xuanwu Lake mirroring the sky, and bustling traffic on the main roads. The vast vista was filled with lush greenery and rolling hills, making me feel like I was living in a grand green world, witnessing the city's rapid progress and thriving prosperity. This hotel can be considered the skyline of Nanjing and an iconic building for this luxurious city. It's connected to Deji Plaza, the largest and most high-end mall in Jiangsu, forming a powerful alliance between a luxury hotel and a premium commercial complex, greatly convenience for business travelers from all directions. I've stayed in many hotels, such as The Peninsula Beijing, Raffles City Chongqing, The Ritz-Carlton, Xi'an, and Fairmont Peace Hotel, Shanghai, but compared to these, The Ritz-Carlton, Nanjing, still stands out, and I would even call it a benchmark for luxury hotels in China. The room décor exudes understated luxury. The seemingly effortless hard and soft furnishings reveal exquisite craftsmanship, meticulous material selection, and elegant yet stately and profound colors. The bedding was incredibly comfortable; waking up feeling refreshed isn't something every hotel can achieve.
The hotel's breakfast was also remarkable. The dishes were exquisite, ingredients fresh, with scientifically balanced and nutritious Chinese options, and soft, delicious Western pastries, still warm from the oven with their unique baking aroma. Even the tableware was specially customized, reflecting noticeable quality. The dining environment was serene, enjoying a beautiful breakfast 'above the clouds' in the ancient capital of the Six Dynasties, which truly sets the tone for a delightful day. Therefore, all these wonderful experiences and achievements, besides the hotel's inherent advantages, owe a great deal to the wonderful Ms. Xu Jinglei. Her sincerity, her dedication, her guest-centric approach, her passion for her work, her tireless spirit, and her consistent, comprehensive service style make her an invaluable professional talent for a luxury hotel. I hope the hotel commends her!
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