Taichung Hotels with Pools

I wrote in my initial booking that this was an Anniversary trip, I was quite surprised that the hotel did not do nor acknowledge such things and that quite bothered me. First impressions do lasts and I also had an incident in their restaurant that serves buffet, where there was a insect (almost cockroach like) in the soup which was honestly very shocking for a 5 star restaurant but the recovery of how they handled was not great and no follow up was done. Overall, I wasn’t as happy staying here as I thought I would. But I won’t definitely be coming back.

Overall, I was quite disappointed. Right from check-in, the staff couldn't find my reservation, and they even asked for my surname in English, and the number and gender of guests, which was a bit odd. I noticed a lot of things because I was waiting for my luggage in the lobby for a very long time. The seating area around the art installation in the lobby was dusty, especially the back rows, and the outdoor area was full of fallen leaves. While I was busy with my child and family arranging crafts, my luggage had already been taken to the room. When I realized I needed my carry-on bag, the staff said they would retrieve it from the room for me (we hadn't even checked into the room yet). I had a carry-on with my child's daily essentials, and my child needed to use the restroom. So, we waited in the lobby for that bag for nearly 20 minutes. Regarding the other facilities, the welcome tea was incredibly simple. The window in our room had large water stains on the glass (I initially thought it was fog). Below our room, there was an area with weeds and what looked like abandoned moss, which felt out of place. It seemed like the most effort the hotel put in was the gardening, and I couldn't understand why this particular area existed; it was a huge contrast. Considering all meal costs are extra, it really didn't offer good value for money at all. The food, however, was very good, and the laundry service was a plus. All the staff members were friendly and welcoming. If the room rates were lower, I might consider revisiting. But if the prices and facilities remain as they are, I won't be returning.

The service at the counter wasn't great. Is it just because I came from abroad and my attire made you uncomfortable? I'm specifically referring to one waiter, a skinny one with a bob haircut! Their attitude was terrible, and they even dragged other staff members into making fun of customers... OMG... What kind of society is this? ?????? Is it too closed off, or am I too open? Is traveling with my mom a problem? I have no idea! I'm too lazy to even mention the dust! The hotel's PR staff! Trouble! Your check-in quality is truly poor. 😒

The hotel is quite large and feels very new, perfect for families with kids. The breakfast spread is also very generous, and the outdoor hot springs and sauna are a definite plus. We stayed in a 4-person room, and it felt very cozy.

New hotel, located right on top of a shopping mall, which is super convenient for shopping. The room was spacious and incredibly clean, and the bed was very comfortable. All the amenities were well-stocked. The staff at both the front desk and the restaurant provided excellent service. Breakfast was a freshly prepared, hot set menu, which I was very impressed with. I'll definitely be staying here again next time!

The location is not too remote, the service is not bad, the child missed the important object to retrieve it the next day, the cleaning sister is also willing to take it to the garbage room to retrieve it, the child is very happy, there are two public hot spring pools, one is about 30 degrees, the other is about 42 degrees, I feel that one is too hot and the other is too cold, But the hot spring in the room is very good and overall satisfaction.

The room lacked a luggage rack, the room was in a good environment, and it was very spacious and comfortable. The bathtub is large, but there is a little crack. The sanitary ware is exquisite. Staying feels good, the outdoor bath facilities are first-class for taking pictures. Only the hotel does not have transportation facilities, if there is a car to pick up and drop off to the nearby food old street! Because this hotel is relatively remote in the forest, it can be reached low, do not drive by yourself, or chartered car can not be reached. Breakfast in the hotel restaurant is Taiwanese; dinner needs to be arranged early, because it will be closed around 8 o'clock.