Brisbane Hotels with Balcony

There was no staff at the front desk when we arrived at 5pm. After 5 minutes, a female staff member named Kayla came out and helped a man because the man hadn't bought a travel adapter and couldn't connect to WiFi because of his phone problem. My family hadn't been kept standing and waited for 10 minutes because of no staff and later just one staff helping other's personal problems. Then Kayla started serving my family to check in. But it's another magical 25-minute process. She got my info and card tapped for deposit within 5 minutes. I thought very soon my room key cards will be given to me. But I then have to stand and keep looking at the back of the desktop computer she is using for 15 minutes. She pressed many buttons on the keyboard. But all my family members feel she is not good at IT. Later, two male and another smart female staff are out and help other customers to complete the check-ins. Those entered later than me can get the room key cards earlier because other staff are far more efficient than Kayla. While the two male staff are helping the man's phone connection to WiFi, Kayla put me aside and joined the two male staff to look at the phone. I was shocked how Kayla can keep me standing for 40 minutes and go away without giving me the room key cards. I told Kayla I'm in a hurry then it seems that's the moment she started working for my room key. Finally, I got the key 5 minutes later. I spent only two nights in Brisbane and this 45-minute check-in had already took a large part of my holiday. Maybe this is Kayla's way to keep people spending time in Brisbane and in her hotel.

Location & amenities:  The location is the biggest asset of this nice independent hotel. It's near Toowong shopping center and the shops and restaurants that surround it, which include chemists & a 24 hour 7-11 convenience store. The hotel itself is home to the Katsuco Japanese restaurant on its ground floor- famous for its good Japanese food. There is free parking for guests, but the lots are limited (approximately 25 lots). There is free street parking along Sherwood road on the same side as the hotel. Hotel design, ambience, service:  The hotel lobby is cozy and compact, with a small seating area in front of the reception desk. Depending on the day of the week & time of day, the staff range from invisible to proactively polite & are generally nice. There is a lift to take you to your rooms over the three floors that it spans. Room design, comfort, acoustics: (deluxe King) The rooms are decently sized- with adequate room for luggage and sufficient points for charging. There is an ironing board, kettle, room safe, free tea bags, the usual soaps & conditioners and moisturizers provided. The bathrooms are well designed with a nifty smart/switchable/ dynamic glass looking into the bedroom. The shower head is a rain shower type - definitely giving it cred. The mattress and pillows are very comfortable indeed- standout & remarkable. There are blackout curtains which work well. As for the acoustics- overall decently quiet given the location at the corner of a busy crossroad. Noise from the corridor does seep in depending on your neighbors. There is also the usual mild hum & grumble from the bar fridge & whine from the air conditioner. The occasional street car cacophony can be heard during the day, but generally it's quiet at night. So a good night's sleep is mostly achievable. Overall: At the risk of making it more popular than it already is, this is a highly recommended property outside the city, with free parking. Will return if in the area!

I had a fantastic stay at this hotel. The rooms were clean, comfortable, and beautifully designed, making it easy to relax after a long day. The staff were exceptionally friendly and attentive, always willing to help with a smile. The location was also very convenient, with easy access to nearby attractions. Overall, it was a wonderful experience, and I would definitely stay here again.

The hotel facilities are excellent, and the pool and gym are well-maintained. The breakfast selection is rich, and the ingredients are fresh. Both check-in and check-out processes were efficient and smooth. The overall environment is quiet and comfortable, making it perfect for both business trips and leisure travel.

Pros: • The View & Room: I booked a river view room, and it was true to the photos, so stunning. The room was spacious and even included a washer and dryer. • Location: Very convenient. It’s just a short walk from South Brisbane station. Cons: • Cleanliness: I still found some dust on the shelves and had to wipe them down before using them. • Amenities: They provided a 2-in-1 bottle for both body wash and hand wash. It was quite inconvenient having to carry the bottle to the sink back and forth just to wash my hands. Most serviced apartments provide separate bottles for the bathroom and the sink. • Check-out Rules: The check-out instructions are quite strict. You have to take out all the trash, turn off all appliances, and load all used kitchenware into the dishwasher and press start before you leave.

This accommodation was in a spectacularly convenient location for a GIG that I was attending this week. The Team on-site were incredibly helpful. I had a small issue when I got there with the fridge not working and it had tripped the breaker; the maintenance guy came and sorted it out and then replaced the mini fridge thing for me as well. All within 30 minutes. Amazing. He also offered tips to assist with making the most out of the aircon and the double-glazing which was also super helpful so I could get a good nights sleep afterward. The place was nice & clean and tidy with an exceptionally large sized bed. It was surprisingly quiet being right beside an active pub as well. Unless I was in the hallway, I couldn't hear a thing. I could hear my neighbours though...! Beautiful artwork through the building, and the hallways didn't smell awful either. They had cool little work nooks in the stairwells you could use if you wish and I think I saw some business suites on the 1st floor you could use for meetings. Not so amazing parts: There was clearly mould in some areas in bathroom areas.. they oddly have glass doors on the toilets?? that's strange. No ventilation in the bathroom to prevent the mould too. The air-conditioning was genuinely effective but it was clearly not well maintained as there was dust & mould forming around the vent and the roof section where the duct was, had starting bowing. Booking process via Trip.com - not great. The information provided by the website indicated they'd hold the amount of the booking but we had to pay the amount AT the hotel plus a deposit fee for incidentals...(on top of the amount they already took). That was actually not the case... I didn't have to give them anything at all except ID and verify my general details. When I got there, the nice man at reception told me I was all good to go and no extra fees or holds were required. All in all, a good stay. The place could use some extra love and attention to detail but for the price I paid? I'm not bothered.

It was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site. Call 1: yes you can park in the visitor parking just buzz and they’ll let you in. Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in. Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think. I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist. Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!) I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house) So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one. Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit. We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have. If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.

Lady at the reception was very curteous and very hospitable. I would Have much appreciated that if it was my first time staying at the hotel , room was excellent

High cost performance, downstairs is the supermarket, close to the train station, the front desk is very warm, the original about 8 o'clock in the morning to go to the airport, and later started early, I want to leave early, told the front desk to get it right away, a few minutes will arrive.

Very charming and unique house, with a very spacious room. The welcome was very friendly, and the check-in/check-out process was super easy with really nice staff. The hostel was ideally located for what we needed to do in Brisbane. The ability to park on-site was a real bonus.