Hot Spring Hotels in Suzhou

The guesthouse is located on Hengshan Island, and you can drive directly onto the island. You need to change into slippers upon entering, and the hygiene is excellent. The rooms have a Japanese style, and stepping inside is breathtaking—the huge floor-to-ceiling windows overlook a terrace facing the mountains and sea, offering panoramic views of sunrises, sunsets, and a sky full of stars—simply romantic! The private hot spring bath is also very comfortable. The rooms are well-heated, and the butler service is exceptionally attentive, promptly resolving any issues and even enthusiastically recommending renting tricycles on the island, which would be great fun for families with children. It's a perfect place to relax and unwind; I'd definitely come back again.

It's a great house in an awesome location. However, it has not been looked after well. It's quite dirty (spinning webs in the room, toilet in the reception area is being used as ayi's cleaning room or where she would look after her personal hygiene - comb and cleaning utensils/towels placed on sink) and even though you can see some staff from time to time, they don't feel keen to interact with you. All the activities that we were sent, were not available (animal feeding - no animals, wine tasting - no wine) or we had to find out how to do them ourselves (drawing - most of the pens were dry. sunset walk - no one could efficiently explain where to go or point out direction on map). Lunch and denu menu is the same and very limited (also fries were sold out after the first night we stayed there), there were no cool drinks available. At breakfast menu there was a station where staff should make fresh fried egg but there was no staff. No one asked if we wanted tea or coffee or was there to help with anything. In the morning, the table was still the same like we left it after dinner. All in all, it was very chaotic and felt more like an airbnb than a hotel experience.

Suzhou Xishan Xixili Hotel is truly amazing! The environment is serene and elegant, with breathtaking scenery. You can see the beautiful Taihu Lake right from your window, and in the evening, you can enjoy a stunning sunset directly from the hotel – the ambiance is absolutely perfect. The service is also incredibly thoughtful and attentive; the staff, both the ladies and the gentlemen, are warm, friendly, and always smiling, which made us feel so welcome. They even prepared a thoughtful souvenir for us when we left, showing great attention to detail. We had a comfortable stay and a wonderful trip; everyone was very satisfied. Highly recommend!

The hotel has its own onsen area that's open to non-hotel guests. So the entrance starts with the shoe cabinets before reaching the front desk that serves both onsen day-use guests and hotel guests. The Japanese themed room was luxurious. Very clean and impeccably maintained, good sound proofing I could hear a pin drop in the room. Double basins, Dyson hair dryer, bidet toilet bowl, standing shower and a huge zen sofa couch area by the window, complete with tea and chess set. Pity there's not much of a view out there. There's also no phone here, just a speaker by the bedside table or one can use WeChat to communicate with the front desk and of course robot deliveries. Bed and pillow was too soft for my liking. Service is excellent and they even provide turn down service. I left the room for onsen and came back to a room where the curtains are drawn, a plate of fruits on the table, floor towel laid out in the shower area with the bath towel, originally under the basin, now hung on the door of the shower. The stay package came with an Afternoon Tea set of fruits, desserts and crackers. The cheesecakes were meh but the pineapple tart made up for it. Fruits were fresh and yums. In-house guests were given unlimited access to the Onsen and I took my time to enjoy it fully. It's a full Jap style onsen, meaning going fully naked. A rather small onsen with just 3 pools but the outdoor one was the best, soaking in 43 degrees pool in the cold. There's a chill out area outside including a lounge, meditation room and a movie-cum-reading room (what an irony though). They also have private onsen rooms for rent at additional costs. Leisurely breakfast the next morning at 930am. Yes, I had to choose a specific hour to be at breakfast as it's a Jap bento set with a partial buffet (of noodles and porridge). Not outstanding for me. But otherwise, it was 5* experience and I recommend this to anyone planning to come to Taicang to experience the onsen.

This hotel is perfectly situated right by Lake Taihu. We'd contacted them beforehand, so check-in was super smooth upon arrival. The front desk staff were polite and friendly. Our room on the 11th floor directly overlooked Lake Taihu, offering a truly beautiful view. The room itself was spacious, comfortable, bright, and spotless. The bathroom was particularly great for families, with a separate shower and tub – perfect for anyone who loves a good soak to de-stress. The hotel's 2nd floor boasts excellent fitness facilities, including a swimming pool and gym. The pool was very clean, and the water temperature and hygiene were reliable. There's also a LEGO playroom on the 2nd floor where kids can play freely or build with LEGOs, accompanied by family. Sample LEGO models are displayed on the tables, allowing children to follow along and discover the fun of LEGO building. Breakfast hours are very convenient, running from 6:30 AM to 10:30 AM. This extended window is ideal for families with children or seniors, allowing everyone to sleep in and still enjoy a leisurely meal. The breakfast spread was extensive and varied, with both Western and Chinese options to suit all tastes. Overall, the hotel offers a luxurious, elegant, and comfortable environment, making it a perfect spot for a relaxing weekend getaway.

I went to Xishan with friends to relax over the weekend and happened to come across this place. We were pleasantly surprised by the beautiful and quiet environment. You can climb to the top of Piaomiao Peak along the way. There are mountains and water, and the three big white geese in the river are very lively. You can also go boating. It's a perfect place to completely forget about life's troubles. It's a perfect weekend getaway. I heard from the locals that you can pick bayberries here in the summer and soak in hot springs in the winter. I plan to come back next time to experience it.

An absolutely exceptional hotel experience, made truly unforgettable by the extraordinary level of service and dedication of the staff. From the moment we arrived, we were treated with genuine warmth, professionalism, and attention to every detail. The entire team went far beyond what anyone could reasonably expect from a hotel staff. A very special mention must go to Kong Chengjie, whose help was simply extraordinary. I had accidentally dropped my phone into a river and had almost given up any hope of finding it. Kong Chengjie meticulously reconstructed all of our movements and the places we had visited, carefully working out where the phone might have been lost. Thanks to his incredible determination, patience, and attention to detail, he actually managed to recover my phone from the river. This was far more than excellent customer service — it was an extraordinary act of dedication and genuine care that I will never forget. I cannot recommend this hotel highly enough. The facilities and overall experience are excellent, but it is the people who truly make this place exceptional. My deepest thanks to the entire team, and especially to Kong Chengjie, for turning a potentially disastrous situation into an unforgettable example of outstanding hospitality. Without hesitation, one of the best hotel experiences I have ever had. Highly recommended! Btw: I have extended my Booking for 4 days in this hotel!

The hotel was located at the lake with an amazing view. The rooms was really nice and super clean and the mattress was really comfortable to sleep very well. The facility of the hotel was nice and very stylish, all in white and modern. The hotel was really lovely. The only thing that is really not good organised, there is no food except breakfast and afternoon tea (in that case fruits). We needed to order from a delivery service (only Chinese food available and it's was not really good). A hotel located at that wonderful place with that high price should have basic foods at the restaurant.

This lakeside B&B by Taihu Lake truly exceeded all expectations! The location is absolutely superb; you open the window right onto the lake. The misty mornings and stunning sunsets are breathtaking. The room was clean and tidy, the bedding soft and comfortable, and the facilities were complete and thoughtfully provided. The owner was warm and attentive, even recommending local attractions and routes. The breakfast was light and delicious. It's a quiet and healing escape from the city's hustle and bustle, perfect for a relaxing getaway. I'll definitely choose this place again on my next visit to Taihu Lake. Highly recommend!

The weather is getting colder, so it's time to soak in the hot springs! The hotel faces Taihu Lake, the air is fresh, and the view is amazing. The hotel service is also excellent; staff contacted us in advance to ask about our check-in time and number of guests. Because we were traveling with a child, they thoughtfully upgraded us to a family suite. The room was large and spacious, and had two bathrooms, which was very convenient for families. A special thank you to Xiao Liu at the front desk for her attentive and patient service over the past two days, and also to the housekeeping staff for keeping the place spotless. Nanxun Ancient Town is about 10 kilometers from the hotel, so you can drive there for a stroll.