Luxury Hotels in Tokyo

I originally wanted to book the hotel room type I stayed in for the first few nights, but it showed as fully booked, so I could only reserve this more expensive club twin room. It turns out the more expensive experience was not as good as the basic room type I had before, and I didn't feel it was any better. Moreover, when I checked in, I found that the room type that was shown as unavailable when I booked was actually available that day, and there were quite a few of them, at a cheaper price too. I'm not sure what Ctrip means by playing these games, and I'm very unhappy about it.

The views are great, and the service from the moment you walk in until you get to your room is very professional. It's conveniently located near Mitsukoshimae Station for the Ginza Line, and Shin-Nihonbashi Station for the JR Sobu Line, which is just one stop from Tokyo Station. One minor issue: I was told at the front desk that breakfast could be eaten in the room and there wouldn't be an extra charge since it was included in my booking. However, this wasn't clearly explained. I ordered two types of eggs – fried and an omelet – and was charged for the omelet. Also, you can only order one dessert, and a second one costs extra. This wasn't made clear by the front desk.

I've stayed at several luxury/5 star hotels in Tokyo and Four Seasons at Marunouchi is a very rare hotel that impressed me with their service. 10/10 would recommend this to friends visiting Tokyo for a holiday. I filled up the arrival details form before my flight. I was arriving in Tokyo on a red-eyed flight and was planning to reach the hotel at about 10am to deposit my luggage and walk around before I could check in. But when I was at the airport at 8am I received an email informing me that my room was ready. I wondered if it really was as this is the first time I ever received this personalised notification. But true enough when I arrived I was brought to the lobby sofa to have a seat and was offered a glass of wine. Thereafter a staff brought me to my room to do my check in in the room itself which I thought was nice since I wouldn't need to stand at the counter. The staff also showed me around the room during check in which also included some mandarin oranges and a handwritten card which I appreciate. I was also introduced to the hotel's various message apps with the staff which I used to enquire about breakfast, spa and taxis - I found this really convenient, other hotels do not have this service. The staff who checked me in also offered to add to my personalized profile about my usual request for extra bathroom towels. He also asked whether he could recommend any itineraries for me which I appreciate. The staff at the lobby secured taxis for me to nearby attractions and also my dinner restaurant at the exact timing I needed - the taxi was already waiting when I arrived downstairs, I really appreciated that. The hotel room was excellent - very modern furnishings and clean room with everything you'd need. The breakfast was good quality though I wished the buffet had more options, it was quite limited considering the price. There were main dishes that you could add but they were at an extra charge. The hotel was also at a very good location in Ginza near the shopping district and also Tokyo station. But too bad the views were nothing special. Overall the best hotel in terms of service in Tokyo. Would definitely recommend this hotel to friends. I wish I had gotten the names of the staff to compliment them.

The attitude of the breakfast waiter was terrible! On July 22nd, around 9:25 AM, we entered the restaurant. There was a tall male waiter with glasses. We asked him for water twice, but he didn't bring any. When we asked for tissues, he completely ignored us! We had to ask other waiters to finally get water and tissues. For an international 5-star hotel's dining service, this is really poor! We definitely won't be coming back again~

The service can be said to be the ceiling of the industry, meticulous and thoughtful without leaving any trace. I stayed in the hotel for a long time. I often drank tea and drank in the room and looked at the scenery, but I never saw the cleaning staff. However, they cleaned up twice a day. Very detailed. There are several staff in the restaurant who can speak Chinese, and communication is very convenient. Special praise to Sun Xiaoqi for helping to recover the jewelry. The club staff are also very gentle. As for the view from the room, you can see Mount Fuji and Tokyo at night, it’s unbeatable! Although the decoration is old, it has its own characteristics. Like the library very much. However, there is often a strong smell of gasoline at the entrance on the second floor. There are many staff waiting there all the time. I feel sorry for them and it also reduces the sense of the hotel. I hope this issue will be improved during the renovation this year.

Stepping into the Shangri-La Hotel, I was immediately enveloped in warmth and comfort, making my stay incredibly delightful. The lobby is adorned with a stunning array of fresh flowers 💐, creating a cozy and romantic ambiance. The front desk staff provided service with a smile, were highly efficient, and processed my check-in quickly. My room was spotless, tidy, and impeccably clean with no hidden corners. From my window, I enjoyed a breathtaking view of Tokyo's nightscape, with neon lights twinkling and the city ablaze with brilliance. The swimming pool on the 29th floor boasts an elegant environment, comfortable water temperature, and crystal-clear water, all complemented by thoughtful and attentive service. The hotel even offers complimentary bicycles, allowing me to explore Tokyo on two wheels, which made my trip truly wonderful.

The service was excellent, and they even had staff who spoke Chinese. We stayed for two nights and booked dinner-inclusive rates for both. On the second day, they kindly adjusted the menu for us. We were very satisfied with our stay. The location is also great, making it very convenient for shopping.

The room was clean and tidy, the location was convenient, the service was excellent, and the breakfast was delicious.

Thank you very much for your wonderful hospitality. We were deeply impressed by your traditional atmosphere and attention to detail. We especially owe a lot to Mr. Kimiwada for his kind and considerate attitude towards our requests and questions. We are extremely grateful for his consideration during our stay, which made for a very comfortable and memorable stay. Mr. Kimiwada's professional attitude and attention to detail made the overall impression of your hotel even better. We hope that you will continue to provide such wonderful hospitality in the future. We look forward to staying with you again. Thank you very much.

The hotel's location is excellent, perched on a hill with a fantastic view. The service is great too, and the lobby is grand and beautiful. They light candles in the evening, which adds a lovely touch of ceremony and creates a wonderful atmosphere. The only minor drawback is that the hotel is a bit older and shows its age slightly. Breakfast is superb, with beautiful presentation and delicious food. Highly recommended!