Luxury Hotels in Tokyo

"Janu Tokyo, Aman's vibrant new venture. Located in the trendy heart of Azabudai Hills, it offers stunning views of Tokyo Tower right from your window. The rooms are spacious and airy, the pool is enormous, and the fitness facilities are top-notch. The service is attentive yet unobtrusive. Both the Italian restaurant and the sushi Omakase left a lasting impression. It's not about escaping the world, but rather a perfect balance of dynamic social interaction and urban rejuvenation."

"My overall experience with this stay was quite complex, feeling more like a test of service management capabilities. On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression. However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met. In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms. Overall Rating: The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform."

"The service here is exceptionally good. The rooms are spacious and clean, and even the bathroom area has heated floors. Personally, I prefer the large living room suite over the one with the scenic bathtub. This was my second stay. Because it was Japan's Golden Week holiday, the breakfast buffet had a queue in the morning, but the food was delicious. This time, I also tried the French breakfast, which was just okay and not as good as the buffet. I also experienced the pool, which was great. It's located on the 27th floor of another building and also has a spa. The lane is narrow, so only one person can swim at a time, and there's a 40-minute limit. However, there's a lane specifically for walking in the water, which seems popular with elderly Japanese people. I tried it too; it was difficult at first, but after learning the movements from the Japanese seniors, you need to coordinate your hands and feet to walk steadily and quickly. The changing rooms are very clean and have spin dryers (Japanese spin dryers are excellent; they remove most of the water in about 5 seconds, much better than those in high-end hotels back home, and they're spotless). It's quiet and conducive to sleep; I slept 10 hours every night. There's a layer of blackout curtains, so no issues with light. I love it and it's my top choice for hotels in Tokyo. I'll be checking in again at the end of the month. The only drawbacks are that it's a bit far from the subway and it's on a hill, so you have to walk up a slope. I'm not sure why the road near the US Consulate was closed on May 1st. Within a 10-minute walk, there are many restaurants, and it's very close to Suntory Hall (I went there for a concert). Guests can visit the Okura Museum for free, which houses exquisite Chinese artifacts. Japanese people enjoy visiting it; this time it was lacquerware, last time it was ceramics."

"EDITION never let me down!! This is a trendy, very happening yet home-like stay for me as always — I was greeted upon check-in by a super friendly lady who’s very thoughtful and attentive (I recall her name starts with P?). The room is spacious and the huge terrace comes with spectacular view of Tokyo Tower. The in-room dining QR scanning system is a great feature too - can order a good selection of wine/ champagne, food by a single click and the service is rather swift. Thumbs up for the very international-flair and smiley staff member at this property, well-done."

"Have stayed at Andaz Tokyo for multiple times since 2015. It is still my favorite hotel. This time everything was just perfect. Friendly staff, comfortable room and well thought design. Will definitely stay again soon."

"The location is superb, right in Ginza. You can step out and immediately start shopping, with Isetan and Chanel just downstairs. It's even more convenient than staying at the Aman. While the hotel isn't huge and can't be compared to an Edition in China, it's excellent for Japan. The service, in particular, is outstanding. Every time you come back or leave, countless staff members greet you – almost to the point of being overwhelming! The room is spacious, comfortable, and clean, and the bedding is incredibly cozy, especially the pillows. They're exactly the soft type I prefer."