Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 26, 2026|Superior Mountain-view Twin Room
amieangelWhat a divine and beautiful manor! The stay far exceeded our expectations!
This was my first time staying at a Trip.com-affiliated manor, and the big brand truly delivers.
The hairdryer in the room was a Dyson! The shower had excellent water pressure. The toilet even opened automatically. The room offered a spacious and bright view; from our second-floor room, we could see the large lawn.
The manor's pool was incredibly enjoyable, deep enough at 1.5 meters. After dropping off their bags, the kids immediately jumped into a packed schedule, from DIY fan making to sweet potato digging, Lei Cha (Hakka tea), and DIY pizza, with a movie in the evening.
The package booked through Trip.com was a delightful surprise! It included a light meal, which was pasta. We ordered extra pizza and roasted vegetables for lunch, making it a perfect midday meal.
In the afternoon, we received two complimentary coffees and welcome fruit, followed by sweet potato soup in the evening.
Breakfast was the biggest highlight of our trip. While the variety wasn't extensive, the quality was superb! In terms of quality, it rivaled a five-star hotel. The vegetables and fruits were very fresh, there was a freshly squeezed juice, and even smoked salmon! The toppings for noodles or vermicelli included meatballs and beef brisket – delicious!
The service was also a standout. The entire team was well-trained, friendly, and the owner genuinely cared for the guests. Our butler added us on WeChat beforehand and was always responsive to our requests. The young lady who helped the kids with sweet potato digging was very meticulous, patient, and caring 🧡.
We definitely have to go back and experience it again!
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Price per night from:AED 506
Posted on Aug 1, 2026|Manchu-Style Window Hollywood King Room[Translation Device・200M Skyline View・TV Casting]
Guest UserHighly recommend this hotel! The experience exceeded my expectations. The butler service was exceptionally warm and thoughtful, especially Shirley, who called beforehand to arrange the room – truly a nice touch. After checking in, they were always responsive and easy to communicate with whenever I needed anything. The room environment was excellent, and the 55th-floor lobby offers an incredible view. The hotel's decor is aesthetically pleasing, perfect for photos everywhere. Overall, the value for money is outstanding, with both service and facilities being top-notch. My stay was hassle-free and comfortable, making it perfect for both leisure and business trips. Definitely worth experiencing!
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Price per night from:AED 393
Posted on Nov 9, 2025
Zhijun
This Lavande Hotel has the worst facilities of any Lavande hotel I've stayed at. The WiFi quality is extremely poor, with speed tests showing only a few megabits per second and frequent disconnections. After complaining, they said restarting the router didn't help. The kettle doesn't trip the circuit breaker after boiling water, posing a safety hazard. The air conditioner only has one high-speed setting and is very noisy at night. The breakfast selection is smaller and of lower quality compared to other Lavande hotels. The window screens cannot be controlled with a switch. This hotel is a huge disappointment for a brand I once trusted!
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Price per night from:AED 128
Posted on Apr 6, 2026
Guest User
I'd previously stayed at the Jiahua Hotel in Jin Hai Wan, but this was my first time at the Baishui Village location. We went during the Qingming Festival, and even though it rained, the mountain views with the mist were absolutely beautiful. The hotel's overall decor is lovely, and the hot springs are of high quality, with the water being changed and cleaned daily. A tip for breakfast: go early, ideally before 8 AM, otherwise it gets very crowded. My family booked a family room and a mountain view room. We were assisted by Xiao Wu (Wu Mingxi), who was incredibly patient and responsible. Not only did he process our check-in quickly, but he also upgraded one of our rooms (to be closer to the family room). He also provided detailed and patient answers to all our questions about luggage assistance, pet travel, and restaurant information. And the best part is that we brought our dog! Jiahua allows pets in all room types for just a small cleaning fee – that's a huge plus in my book! We'll definitely be back when the kids are a bit older!
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Price per night from:AED 407
Posted on Apr 6, 2025
Lion1130
Located in the valley at the entrance of Conghua Street, the campsite is very large. The whole valley is full of lychee trees. It should be nice to come here in summer.
We booked a mountain stream tent, which is quite large. There are two 1.5 beds. The family of three slept very comfortably. There is a large hot spring pool on the balcony. It is very comfortable to take a bath at night.
The children went fishing. There are so many fish in the small pond in the campsite. They caught a lot of fish in one or two hours. It was very fun.
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Price per night from:AED 508
Posted on Jul 22, 2026|Mountain-View Hot Spring Twin Room (Private Tub) (Main Building)
Guest UserWe were celebrating my child's birthday here, and when I informed the hotel, the staff were incredibly enthusiastic and decorated the room for the little one. I really appreciate that. They mentioned we could claim a complimentary birthday cake with my child's ID, but only if the birthdate on the ID matched the current date. Since my child's birthday is celebrated according to the ***** calendar, it naturally didn't match. I feel like this policy could be a bit more flexible. Luckily, I happened to run into a delivery person bringing a cake to the hotel lobby, and I was able to order one from him right away. It arrived in about an hour. Overall, everything was excellent, and the environment was lovely.
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Price per night from:AED 554
Posted on Feb 1, 2026|Patio Suite
Anonymous User
First off, this is my honest review as a guest. If it's not flattering, the establishment is free to disregard it. The room price was excessively high; I booked this room type for 3230, so my expectations were naturally elevated. Overall, my comprehensive evaluation is that it's not worth the price. Here's a detailed breakdown:
1. Out of the four pillows, three didn't have their pillowcases changed. The duvet cover and sheets, however, had been. How did I discover this? Upon getting close to the pillows, there was an odor. I then smelled the sheets and duvet cover, which had a fresh, clean scent, while only the pillows had an odor. I then observed that three of the pillowcases didn't look freshly changed; the creases weren't obvious or absent, and they lacked the crispness of new pillowcases, feeling slightly soft. This was quite different from the one pillowcase that was clearly new. If the hotel doesn't believe me, they can count their linen and conduct random checks; this is just my personal judgment.
2. The view outside the room was mediocre. The balcony directly faced a busy main road. For this price point, I'd expect at least some pleasant scenery.
3. There wasn't much to do in the evenings; it was quite dark with few lights.
Pros: The staff and butler were warm and provided excellent service. The hotel's overall environment is quite natural, with many plants and trees, and the landscaping design shows thoughtful touches.
In summary, it's a good thing this room type had that large pool, otherwise, it would have been quite boring. I also wish the hotel continuous improvement and increased repeat guest rates.
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Price per night from:AED 780
Posted on Mar 13, 2026
Guest User
The environment is absolutely stunning, and combined with the off-season price, it's an incredible deal. The room was comfortable with no strange smells, and the facilities were excellent. The service was warm and welcoming, I definitely recommend it. The pool is truly amazing!
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Price per night from:AED 184
Posted on Aug 19, 2025
Pupuzhuapple
I absolutely loved this resort, which came highly recommended by a friend! First and foremost, the front desk staff and butlers were incredibly attentive and accommodating, providing excellent service and always ready to help with any request. The breakfast spread was extensive, and the fish balls and wontons were particularly delicious! The resort grounds are vast, offering a wide array of activities, making it perfect for family trips. The shuttle service to every point of interest was incredibly convenient. Even though it rained during our stay, it added a unique charm to the experience. The air was wonderfully fresh after the rain, making it feel like we had stepped into a lush forest wonderland.
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Price per night from:AED 281
Posted on Mar 12, 2026
Guest User
Hotel was very near the railway station however the railway station is far from the city center, though easily accessible by MTR. Room was clean , good bed, great shower and great value with a breakfast thrown in. No complaints and would recommend and stay again. Nice friendly staff. Thank you.
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Price per night from:AED 74