GGuest___My favorite place to stay in Phuket. Staying here for the second year, and this time I was excited to get back to see the amazing people who work here, and I was happy to see them again ❤️
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Having a second-year experience with this hotel, I want to leave an in-depth review for management, as I believe it can help them have the right picture for their further benefits.
As much as this is my favorite hotel, I want to note that this is the only hotel in Thailand where I’m always unsure if I’ll be lucky enough to have a nice stay. Experiences in the rooms are like day and night — fully contrasting.
I booked for 5 days initially because I remembered there was a high possibility I wouldn’t enjoy the stay depending on the room assigned.
My first three days were a real struggle — the guests next door changed twice, but they all woke up at 4 am for the airport. During the day it felt like we were in one room, and every time they came in or went out, the door slammed so loudly that a few times I checked if it was my door, thinking housekeeping came in while I was trying to rest. Thus, I couldn’t sleep at night, couldn’t rest during the day, and ended up with strong headaches very quick.
To give you an idea — I even went to the beach to try to sleep for one day, but the next day it rained, so I had no choice but to return to the front desk in the evening and ask again for another room 🫤 It took about 10 minutes to explain how hard my three days were, and luckily, I was understood this time.
It appears I lost 4 days of enjoyment — 3 non-sleep days and 1 recovery day, as I finally managed to sleep 16 hours straight in a quiet room 🫥.
The point is - I could stay for 3 days and move to another resort with quite rooms for the same price, or I could make an effort communicating the issue with front desk staff and then stay for a few weeks.
I really appreciate that front desk changed the room in the end, because I finally feel like I am resting, not fighting for the paid comfort.
So, for management: rooms with connecting doors are like a hostel atmosphere, not a private room.
Guests are not noisy, but the thin connecting door shares every sound — TV, conversations, shower, hairdryer, etc etc — and I had no choice but to hear it.
The front desk guys were always polite and even said they would ask neighbors to be quiet, but the issue is not the guests.
As long as I stay in a room without a connecting door, I can happily extend my stay for weeks without bothering the front desk. But with a connecting-door room - even a short stay can be 24 hours uncomfortable. I believe considering this point could benefit the hotel by ensuring more satisfied guests and longer stays.
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