Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
78 reviews
8.2/10
1 night
From NZD 266
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8.6/10
Very Good
AAnonymous UserStay was generally good overall, they allowed early check in as rooms were available when we arrived which is a plus, only thing is wifi isn’t great kept disconnecting. Overall it’s a good hotel and in a more quiet part of downtown not too far from port of Miami.
Hotel near Downtown Miami, Miami 69.4% of visitors choose this area
Price per night from:NZD 423
8.5/10
Very Good
JJingyushaThe large room I booked was clean and tidy! The location is also good. There is a Loop station right next to the hotel. I went the wrong way when I came from the airport. It is also close to the city center. There is a whole food stall that sells fruit and prepared meals in a 5-minute walk.
Hotel near Downtown Miami, Miami 69.4% of visitors choose this area
Price per night from:NZD 331
8.4/10
Very Good
GGuest UserIt’s decent. Has pool and gym which is nice. Breakfast is quite varied. Rooms are great. Reception can be a bit chaotic sometimes only have 1 staff member on. Would stay again though.
FFrench DudeLocation:
The hotel is conveniently located near the airport, but it actually takes a 20-minute detour by car to get there. It's not easy to find because they changed their name to Holiday Inn Express without any clear notification.
Breakfast:
The breakfast area was under renovation, so breakfast had to be taken in the lobby area between 7:00 AM and 11:00 AM on the first day, then it changed to 7:00 AM to 10:00 AM without any notice. The breakfast options were limited: eggs, steak-like items that resembled cardboard, milk cartons, juice, coffee, and bread.
Dining Options:
There are no dining options at the hotel. You have to take an Uber or use Uber Eats to get food, as there are no nearby restaurants, just other hotels. The ongoing renovations meant no restaurant or bar was available on-site.
Rooms:
The rooms are spacious and I loved the sitting area. There are two TVs in the room, and the bathroom is perfect. However, like many American hotels, there were no toothbrush options and no hand showers.
Staff:
The staff were very professional and kind. I appreciated not having to present a credit card since everything was paid online.
Wi-Fi:
The Wi-Fi was good, but you have to re-enter the code every day.
Overall, the Cambria Hotel (now Holiday Inn Express) has its advantages, especially with room size and staff professionalism, but there are significant inconveniences due to the renovations and lack of dining options.
GGary Cho WaI always thought Hilton is a very high end hotel. I was totally disappointed upon arriving at this property. It looks very outdated and rundown.
Toilet is way too low in the washroom.
I didn't know gratuity of 15% is automatically included when I made a purchase at the lobby Herb N' Kitchen. That caught me by surprise.
Free shuttle between hotel and airport is the biggest factor for me to book this hotel.
GGuest UserThe hotel room was very well equipped. The beds were comfortable and the mattresses were soft and hard enough for me to sleep well. The air conditioning in the room cooled well and the internet was stable, which fully met my daily needs. The bathroom was clean and hygienic and the quality of the toiletries was good. The taste of the food and beverage was also very good. In addition, there are many snack streets near the hotel, which is convenient for us to taste local specialities. The location of the hotel is also very convenient to the metro station and bus station. In addition, there are many food streets near the hotel, which is convenient for us to taste the local specialities.
Overall, the experience of staying at the hotel was very satisfactory and cost-effective. I will definitely choose this hotel again when I come back here in the future 👏.
Hotel near Downtown Miami, Miami 69.4% of visitors choose this area
Price per night from:NZD 471
7.9/10
Good
AAnonymous UserPlease do NOT take breakfast, limit options & taste bad. The cleaner din vacuum the floor & the bed is soft ,not suitable for people who has back problems. There is a shuttle bus from and to the airport but it is always late & passed me by.
Gate 7
GGuest UserHotel itself was fine. Was a bit annoyed that the bar was not open even for a soft drink if wanted till much later. When I went down to get a bite to eat I was informed that most of the menu was not available and my selection was limited to about three items to choose from. What I found most annoying was that apparently they had some type of youth group training going on on my floor which was right next to my room. Numerous times I heard the participants laughing or conversing loudly in the hall way. Whenever I decided to leave my room to go downstairs I had to run through a gantlet of participants who were having their break out session in the hallway of which I had to walk through disrupting their conversations. While they were polite about it, it did make me feel uncomfortable to leave the room while they were doing this. When I did mention to the desk what was going on they told me about the group which was fine but I wish they would have put me on another floor if this was going on. Overall it was just an overnight stay here before a cruise but honestly next time I would choose a different hotel.
GGuest UserFor the price of this hotel, it is in an excellent location and is very clean. During our stay, there were lots of things that weren’t working or were broken in the hotel, including the key card machine, so we were only given 1 key card for a room for 3 people. In our room, the bathroom door handle had been ripped off on the inside before we got there and one of our friends got locked inside with no way out. She tried multiple times on multiple numbers for the hotel/front desk and not a single one worked. They were either in Spanish and hung up immediately or were disconnected. Luckily she was able to get in touch with us to come and let her out (she was in the room alone) but that meant travelling back to the hotel from another location. We were told by the front desk after this incident that they would come and fix the door but they never did. The washing machines were also broken so we were only given 2 towels every few days between 3 people. If there hadn’t been so many things broken, it would have been a decent stay.
GGuest UserReview:
I arrived at 7:00 AM and found no staff, no reception, and no check-in instructions. My wife and I had to wait outside until another guest happened to come out and let us in. Inside, I met someone who I thought was staff, but he was just another guest. He tried to help me contact the hotel, but no one — not even other guests — could reach the manager.
There is no real lobby, just a yard. I waited three hours outside until someone finally responded. Then I was told I couldn’t check in until 3:00 PM unless I paid $100 extra. That’s way more than most hotels charge for early check-in which is about 20$. I asked for a refund so I could leave — they refused.
With no choice, I left my luggage with the housekeeper (the only helpful person) and had to walk around the city with my wife for six hours before coming back.
When I finally checked in, I just got a text message with a door code — no person, no welcome. The room had lots of bugs, and both of us got bitten badly overnight. There were even cockroaches in the kitchen.
This is not a real hotel. It’s overpriced, poorly managed, and has no customer service. Avoid if you care about basic hospitality.