GGuest UserI stayed at this hotel for two consecutive nights. My plans for the second day were originally undecided. When I later inquired about extending my stay, the hotel informed me there were no special discounts for extensions, and the price was identical to what was listed on Ctrip. Fair enough, as it was a weekend and hotel prices usually go up, so I decided to check out other hotels. However, when I returned from my excursion and decided to extend, I found that the hotel's price had actually dropped compared to the previous night. If I had extended my stay directly that morning, I would have seriously overpaid.
Perhaps because it was my first time staying here, a hotel staff member contacted me by phone and added me on WeChat the day before to confirm if it was my initial visit. Once I confirmed, everything was perfectly arranged. Upon arrival at the pier, a hotel shuttle bus picked us up and took us to the hotel (this was the most important reason I chose this place). As soon as we disembarked, a bellhop helped with our luggage and delivered it directly to our room after check-in. The front desk mentioned a room upgrade (though I honestly felt it was no different from what I booked, and I didn't book the most basic room to begin with). The room's environment and cleanliness were quite good, and any extra amenities requested were delivered promptly. Overall, it was a pleasant and satisfying first night's stay.
However, everything changed on the second day. Being a weekend, the hotel was accommodating tour groups. Check-in was incredibly slow, and the front desk staff seemed rather indifferent, completely lacking a customer service mindset. Despite room availability clearly allowing for it and my being a two-night consecutive guest, there was no room upgrade offered. Most notably, for a four-star hotel, they didn't even offer late check-out; I was informed the latest check-out time was 1 PM. The dehumidifier's water collection tank in the room was full, and before checking out, I even found a small spider crawling on the wall 😅.
My overall impression of the service industry on Putuoshan is that it operates with an attitude of 'take it or leave it – we don't lack tourists anyway, so just come and leave quickly.' The island's management is also extremely poor, which was quite disappointing to say the least.
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