Experience an abundance of unparalleled facilities and features at Bangkok Natural Resort & Spa. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Taxi offerings at the hotel enhance the ease of discovering Bangkok.Visitors can take advantage of complimentary parking directly at the hotel. Reception services such as luggage storage and safety deposit boxes are available to accommodate your requirements. Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit.Each accommodation at Bangkok Natural Resort & Spa is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Bangkok Natural Resort & Spa, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace.In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, instant coffee, instant tea and mini bar at your disposal.Maintain your cleanliness and comfort using a hair dryer and toiletries available in select guest restrooms. Immerse yourself in the executive lounge, where exceptional amenities and lavish surroundings await you. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Indulge in the numerous pursuits available at Bangkok Natural Resort & Spa. Unwind after a long day by stopping by massage, salon, steam room, spa and sauna to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.
"The hotel is clean and the accommodation is okay, but the service is unacceptable.
1. The receptionist's attitude and demeanor towards guests were inappropriate. Their words and facial expressions were unwelcoming and unfriendly.
2. There's no elevator, so what should guests with multiple large suitcases do? Initially, the service was okay, but it deteriorated later. The staff's facial expressions, demeanor, and words were truly unwelcoming. I felt very uncomfortable. Every time I went to the reception, I felt like I was being pushed away. For example, today during check-out, I spoke politely to the staff and asked for help. They told me there was no one available to assist and I had to carry my luggage down myself. Sister, I'm on the second floor, not the first! How am I supposed to carry it down without an elevator? They even added, ”If you can carry it down, then do it.” So, I went up and brought down my small bag. I waited downstairs, but no one helped me with the large suitcase. I ended up having to hire a Grab driver to carry it down!
This isn't just about that. The main issue is that customer service should be more welcoming and polite. If you've had a fight at home or are angry with someone, don't sit at the reception counter, because otherwise, you'll definitely drive all customers away.
1. No smiles.
2. Unwelcoming words and demeanor.
3. Taking out anger on customers.
4. Gossiping about customers behind their backs.
5. During daytime naps, staff would often knock on various rooms, preventing resting guests from continuing to sleep due to excessive noise disturbance.
6. Unacceptable manners, whether it's during welcoming service or during the stay. We come to relax, not to listen to staff shouting. What I want to emphasize is to please address the issues with manners and welcoming words, because it's truly bad. There's more, but I'll refrain from mentioning it.
- Stop gossiping about customers at the counter.
- Thank you. I stayed twice. The first time was okay, but the second time was not. I felt pushed away and gossiped about. Even if I didn't hear it directly, I knew because the staff are very gossipy. Thank you. (I will not be staying here again.) The service is unacceptable. I don't know how they manage their staff to provide such service. The price is cheap, the room is good, clean, and beautiful, but if the service is unacceptable, I will not come back. I'd rather spend money on new accommodation with good service and polite staff. #ThankYou#"