Spa hotels in Suzhou

Our stay at the hotel was fantastic! The environment was serene and the place was spotless, making it perfect for a family vacation with kids. The complimentary travel photoshoot offered by the hotel was a great bonus; the photographer was incredibly nice. We'll definitely be back!

The 360-degree panoramic lake view is absolutely stunning, with Dong Tai Lake right downstairs – a true frontline lake view room. You can catch a gorgeous sunrise in the morning and a romantic sunset in the evening. The scenery is both therapeutic and picture-perfect. Although the hotel decor is a few years old, there are absolutely no unpleasant odors, making for a comfortable and reassuring stay. It's about 2km from the subway station, so getting around is convenient. The price is very affordable, offering excellent value for money. It's definitely my top choice for a relaxing getaway!

I chose this garden hotel through a Trip.com 'One City, One Room' event, and my overall stay far exceeded expectations. We happened to be traveling during a typhoon, and although I had booked a courtyard room, the hotel thoughtfully upgraded us to a lake-view room free of charge, considering the safety of children playing in the courtyard during strong winds. This attention to detail was incredibly heartwarming. The frog-themed room card, full of childlike fun, was a huge hit with my kids; they eagerly used it to enter and exit every day. The hotel boasts an elegant Suzhou-style garden layout. With fewer guests due to the typhoon, the environment was serene, and the pool was largely uncrowded, creating a wonderfully relaxing vacation atmosphere. The entire staff was service-oriented; everyone we encountered greeted us warmly. The Chinese restaurant served authentic and delicious dishes. While enjoying afternoon tea at the lobby bar, the staff patiently chatted and interacted with my children, even thoughtfully providing orange juice and ice cream. My kids had a blast throughout. A special thanks goes to our butler, Molly, who planned our room allocation in advance, proactively booked hotel activities for the children, and even gifted us a bottle of red wine – her service was meticulous and attentive throughout our stay. The only slight drawback was that the outdoor pool was closed due to the weather, leaving a minor regret, but I will definitely return when I have the chance! Highly recommended for families with children.

I stayed for two nights. The first night was on the third floor, where there was a photo-op spot right by the entrance. The second floor was a simple room, but it had a projector screen for watching movies. The room was a bit smaller and cheaper, but all the amenities provided were the same, which I really liked. Personally, I'd recommend the third floor over the second, mainly because it also has a small balcony, and it works out to be a better value overall, with not much difference in price. Right downstairs is a cafe. If you stay on the third floor, you get two coffee vouchers and a dessert. I ordered the dark chocolate, a matcha latte, and a pistachio Basque cheesecake – all were delicious and had a very refreshing taste. The cafe also has a great atmosphere with plenty of books and is very Instagrammable, plus there are a few cats roaming around. The guesthouse is right next to Pingjiang Road, which I personally find much better for browsing than Shantang Street 🤣. Even if you're looking for a cheongsam, there are many options, and most are quite affordable, cheaper than what you'd find on Shantang Street.

Our villa had a king-size bed and a terrace right by the water. The room was spacious and well-designed, with all the amenities we needed. Elld at the front desk was always asking if we needed anything, and Chen Liang, the shuttle driver, was so thoughtful. He noticed I had a bit of trouble getting in and out of the shuttle and immediately offered me a footstool, which was really touching. The staff at the Chinese restaurant recommended a set menu that was delicious and generous; they even helped us pack up the leftovers to take back to our room and heated them up for us later that evening. They truly go above and beyond for their guests.

The hotel is quite new, and the family rooms even have a kids' play area on the same floor. The hygiene is excellent. It's located right across from the high-speed train station, just a 5-minute walk away, which is incredibly convenient. The hotel service is exceptionally thoughtful. We had to leave at 6:20 AM to catch our train and would miss breakfast, so the front desk packed us breakfast for two adults and one child. There was so much food, we almost couldn't finish it even after a 6-hour train ride! It felt like being showered with care. Definitely highly recommended!

The hotel boasts beautiful scenery, making it perfect for a vacation. We arrived quite late on the first night, but check-in was seamless. Our butlers, Cindy and Yoyo, were incredibly enthusiastic and helpful, and the shuttle service was always prompt. Breakfast was abundant; my only minor suggestion would be to improve the coffee beans. The staff in the activity room were also excellent, always responsive to our needs. The room itself was spacious. We had a three-bedroom villa, and both the living areas and bedrooms were huge. It could easily accommodate three families for a home party. Outside, there's a private pool and a hot tub, which unfortunately we didn't get to use this time, but I'd definitely like to try them on a future visit.

This is my second stay at the Crowne Plaza Kunshan, and it's fantastic! It offers incredible value for money, and the location is excellent. There's a direct corridor from the hotel to Jiufang City, which makes dining and shopping super convenient. The hotel staff are also very welcoming and friendly. I really like the decor style too. All in all, I'll definitely be staying here again next time I'm in Kunshan.

As other online reviews mentioned, don't expect much from the service here. 1. Usually, hotels have a butler escort you to your room and explain things, or at least wait at the door. On our check-in day, we arrived at our room to find the door open. A staff member in plain clothes suddenly emerged from the room, startling us. But that's a minor detail. 2. The public hot spring (gongtang) operating hours are 8:00 AM to 10:30 PM. However, when we went at 9:30 PM, after showering, ready to soak, we were told the 'golden' spring (jintang) was already being cleaned and we couldn't use it. Why couldn't anyone warn us when we entered or while we were showering? They started cleaning a full hour before closing, and there were 3-4 other guests in the women's bath at the time; everyone just looked at each other in disbelief. 3. On Tuesday, before checking out, I wanted to have one last soak, so I woke up early. But when I entered the women's changing room, all the lights were off (the locker access card still worked, so the access control wasn't off, and there were no 'closed' signs at the entrance). I had to call the front desk myself to find out it was closed on Tuesdays. No one mentioned this to us during check-in or at any other time, and it wasn't in the check-in guide. So, we woke up early for nothing. The front desk said it was mentioned on Ctrip (it was, but in tiny font about seven or eight pages down). There were also no compensation measures. When we checked out, there were even other guests who had driven over specifically for the hot springs, only to be told it was closed that day. They also made a wasted trip, so the unclear signage is definitely not an isolated incident. Other than that, the value for money is quite good, and the private hot spring (sitang) fees are reasonable, though the private springs only offer the 'silver' spring (yintang).

Banyan Tree, as always, is wonderfully secluded and comfortable! The butler, a lovely lady, upgraded our room again. And we even ran into Alice Xiaoxiao, the butler who assisted us during our stay last year – it was great to see her again! She proactively reached out before check-in to ask about our needs and was incredibly responsive to all our requests. The concierge service upon arrival was also very thoughtful. The courtyards, lush greenery, and water features are beautifully designed, offering a new picturesque view at every turn. The views from our room were truly refreshing and invigorating! Kids' toiletries were fully stocked, and the complimentary soft drinks were of good quality, not just an afterthought. The hotel also offers free activities like Baduanjin (a traditional Chinese exercise), cocktail making, and night runs! Overall, a very satisfying stay! Excellent value for money! **Dining:** The hotel's Baiyun Restaurant is also fantastic. Even though dinner was a set menu from a group deal, every dish was surprisingly delicious! It's a perfect alternative to the Rongsheng Restaurant next door, where you often have to queue for two hours if you don't want to wait. They've changed breakfast to a mostly buffet style, which can sometimes mean colder food with a less-than-ideal texture. However, they still offer à la carte service upon request, which is great! And the champagne was delicious! **Activities:** This trip, we came specifically to climb Lion Mountain, and we successfully reached the summit – the entire scenic area is very thoughtfully developed! Safety measures are also very well implemented! Whether looking out from the mountain or gazing at it from the hotel, it's a view within a view – perfect for photos! There are several well-designed buildings nearby, like museums and science centers, all within walking distance. The hotel key card provides direct access to Lion Mountain Park, and in the evening, they even offer transportation for a golf course tour. The park has added more activities since last year, including a mini-train, cycling, and boating. This year, we even tried kayaking – so much fun! We'll definitely be back next year! Our sincere thanks to Alice Xiaoxiao, our butler, who made our first stay enjoyable and our second even more comfortable. Also, a big shout-out to the handsome concierge who helped with our luggage! The auntie providing turn-down service gave our child small gifts and drinks, and the three lovely ladies at the bar patiently taught us cocktail making… All the hotel staff made us feel so warm and welcome. Looking forward to our next stay!