Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 22, 2026|Guestroom (3 Beds)
Momo GWe had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special.
One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome.
The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that.
Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned.
There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride.
Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing.
It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever
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Price per night from:€44
Posted on Sep 5, 2026|B Duck Family Themed Room
Guest UserThis hotel is 8-9 years old, and the facilities are quite poor. There's absolutely no street view. I initially went to the Marriott Renaissance by mistake, which is around the same price and also has similar operating hours, but it's in a much higher building. If you're not in one of the street-facing rooms at the Mercure, you're looking right at the back of a residential complex. 😢 The late-night snack was just noodles and wontons from that day! And the breakfast the next morning 😂😂😂 was even worse... I arrived at 9:20 AM and most of the food was gone, and they weren't restocking it promptly. I observed that by 9:45 AM, there was hardly anything good left. If you want breakfast, you better go early! I came here based on Ctrip reviews, but honestly, it was just mediocre. I don't know why it has so many good reviews! The Marriott Renaissance, for a similar price, offers city night views (not of the Oriental Pearl Tower, though) and an indoor pool, and it's closer to Yu Garden. The two hotels are only about a 10-minute walk apart! Anyway, if there's a next time, I'll definitely choose the Marriott Renaissance. 😂😂😂 Oh, and the hairdryer in the hotel 😂😂😂 had a bad connection; I had to hold it to make it work. I also don't know if it was just my imagination, but when I first entered the bathroom, there was a slight smell of urine... and my nose is particularly sensitive. To sum it up in one sentence... this room is not worth 1200! The service, however, was very good! No doubt about that.
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Price per night from:€90
Posted on Aug 26, 2026|Deluxe Room-Two Beds
Shadan7
Stepping into the lobby, I was immediately drawn to the stunning flower arrangement at the front desk – so stylish and clearly freshly changed that day, it really brought the whole space to life. The hotel's overall Art Deco style, with its geometric lines and brass accents, was a feast for the eyes everywhere, from the elevators to the hallways, and perfectly suited my taste. The cleaning staff were also incredibly friendly, always greeting me warmly, making me feel as comfortable as if I were staying at a friend's house.
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Price per night from:€292
Posted on Jul 7, 2026
Anonymous UserChoosing the right accommodation truly elevated our Disney experience! The hotel's location is superb, making dining, entertainment, and transportation incredibly convenient. The room hygiene was impeccable; it was so clean and tidy that we felt completely relaxed. The front desk staff were attentive and reliable, making check-in a breeze, and they were proactive in resolving any requests we had. The complimentary shuttle service to and from Disneyland was a thoughtful touch, making transport hassle-free. Breakfast was plentiful and delicious, and the toiletries were high-quality, offering a great user experience. We also enjoyed the free massage chairs in the lobby, along with freshly ground coffee and daily brewed plum juice available at all times. On a night we returned late from the park, our clothes hadn't dried, and a staff member thoughtfully offered to dry and fold them for us. This level of detailed service truly made our stay exceptionally comfortable.
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Price per night from:€22
Posted on Sep 11, 2026|Deluxe Room-King Bed
Jeffzhou
I stayed at this hotel specifically to attend the international furniture exhibition. The location is excellent, very close to the exhibition hall, and I could walk there, which made attending the show incredibly convenient. A special thanks to the concierge staff for kindly assisting with receiving my deliveries, solving the problem of sending and receiving exhibition materials. The front desk service was attentive and meticulous; they proactively upgraded my room, and the service was thoughtful and spot-on. The room environment was comfortable, and the overall professional and warm service is highly recommended.
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Price per night from:€130
Posted on Aug 21, 2026|Superior Double Room
Guest UserThis hotel far exceeded my expectations! First off, the huge floor-to-ceiling windows really brightened my day, and the daily room cleaning was impeccable. Second, a special shout-out to the housekeeping lady – I have back issues and can't sleep on soft beds, so I mentioned it to her when I left. When I returned, I found the mattress had been flipped, and I slept incredibly comfortably. Third, the room service was prompt and polite. Fourth, the breakfast buffet was absolutely delicious, and the late-night noodles were fantastic – who knew I could come back at 11 PM and get a piping hot and tasty bowl of soup noodles! Lastly, the airport drop-off service was such a thoughtful touch. I'll definitely stay here again on my next trip to Disneyland!
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Price per night from:€52
Posted on Sep 6, 2026|KING BUND HERITAGE SUITE
BababababazhenStepping into this historic old building, walking along its corridors feels like traveling back a hundred years. The black and white marble floors and vintage columns showcase architectural beauty. Our dedicated concierge, Aaron Echole, meticulously explained the building's transformation from the Shanghai Club to the Dongfeng Hotel, making our stay much more than just a photo op. The room exuded a strong vintage vibe; with every breath, you could feel the unique modern charm of old Shanghai.
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Price per night from:€285
Posted on Aug 6, 2026|Deluxe Room-King Bed
Guest UserWhile the basic accommodation needs are met, there's definitely room for improvement in the details. In the mornings, there was often a loud banging noise from the corridor, which was quite disruptive and woke me up early, preventing a good night's sleep. The in-room facilities felt quite dated, and the bathroom waterproofing was inadequate; water would easily seep out during showers, making the floor slippery – a minor but present hazard. I hope the hotel considers renovating and upgrading the bathroom facilities and improving sound insulation between floors. On the positive side, the hotel's unique scenery and ambiance are big pluses. The lobby frequently features a resident band playing live music, creating a wonderful atmosphere in the common areas with their melodious tunes. The rooftop bar offers expansive views and an excellent sightseeing experience. The antique Rolls-Royce parked outside is a rare sight and makes for a stylish photo opportunity. Overall, it's a mixed bag of pros and cons.
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Price per night from:€462
Posted on Aug 22, 2026|Spectacular Bund View King Room
Guest UserAnyone booking the W for Qixi Festival is probably looking for that nightclub-style date vibe 🌝, and it definitely didn't disappoint! The room decor and lighting created such a great atmosphere.
I asked the front desk for room number 10, and they accommodated my request. The view of the 'Three-Piece Set' (referring to the iconic skyline) at night was absolutely breathtaking – major thumbs up!
I'd heard before that W's service wasn't great, but after experiencing it myself, I found it to be quite on point. Communication was smooth, and the staff's attitude was excellent.
The restaurant food was delicious! I slept in the next morning and missed breakfast, and honestly, I feel like I lost a million bucks 🌝.
Overall, I'm very satisfied and would definitely come back given the chance.
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Price per night from:€282
Posted on Sep 2, 2026|Intelligent Deluxe Family Room
Guest UserMy stay here was fantastic! The hotel is conveniently located and offers great value for money. Staff members 12 and 16 were particularly excellent – their service attitude was superb, and they were very quick to resolve any issues. The room was spotless, the bathroom was odor-free, and the bed was incredibly comfortable. I also appreciated the good soundproofing. The hotel's decor is lovely, and the overall environment is quiet, making for a very comfortable stay. I'm extremely satisfied and highly recommend it!
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Price per night from:€57