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9.5/10
Amazing
GGuest UserGreat hotel, cleanliness is up to standard, water heater is constant, air conditioning is great no stench smell, staff friendliness and customer service is top notch, I do not usually bother to leave review but this hotel definitely deserve a good review, however I wish that maybe there can be more varieties of breakfast.
On top of that I will like to compliment staff Miss Fancy, her attention to details and customer service is one of the best, I personally feel she should be groom and given the opportunity of a management role.
Really satisfied and had a wonderful stay at this hotel !!!
Hotel near Hồ Hoàn Kiếm Area, Hanoi 93.9% of visitors choose this area
Price per night from:€58
9.5/10
Amazing
GGuest UserThe service was excellent, even better than what I've experienced at the same brand domestically. The breakfast offered a wide variety, and the Vietnamese section was incredibly authentic; every dish was satisfying. Staying at this hotel felt like a true vacation – the environment was quiet and comfortable, perfect for relaxing during the ***** New Year. The gym was well-equipped with a great view, which really boosted my mood while working out. Overall, the experience exceeded my expectations. I'll definitely choose this hotel again next time I'm in Hanoi.
YyongchinchuaMy recent two-day stay at Hanoi Le Chateau Hotel & Spa was nothing short of exceptional. From the moment I arrived, the service staff demonstrated a remarkable attention to detail and genuine care that truly set this hotel apart.
The breakfast offering a delicious spread of options complemented by a breathtaking city view. It was the perfect way to start the day.
Hotel near Hồ Hoàn Kiếm Area, Hanoi 93.9% of visitors choose this area
Price per night from:€35
9.4/10
Amazing
MMisanaiThe staffs are all supportive and the room is nice & comfy. Great location. Didn't have time to try their breakfast but I guess it would be okay. The surroundings are under construction so it might be a little bit inconvenient for cabs to get in around evening time. Dusts and polluted air from the buildings may cause trouble for kids. But it's definitely not the hotel's fault so I still recommend this place for everyone.
Hotel near Hồ Hoàn Kiếm Area, Hanoi 93.9% of visitors choose this area
Price per night from:€35
9.2/10
Great
MMorison MorisonThe hotel location is very perfect, and easy to go to anywhere in old quarter. I like stay in here cause easy to go to pub, eating place, spa, and so many shop and eateries in here. But the very important thing is cindy because she is friendly and care to us and to the people stay in here and every morning she come to breakfast area and coming to our table too in the breakfast time and asking what we need for breakfast and anything we need for breakfast and in the hotel and chit chat with us. Before we going to airport and she give us 2 gift of this coffee. All the staff in this hotel very help and friendly and room boy helps us to bring our luggage to lobby hotel. Only 1 things this hotel need to improve is the gym, cause the gym don't have many equipment for doing the gym. Everything is perfect, keep going with your service. We will come back again to this hotel when we come to hanoi again. Thanks you all staff and cindy and this hotel splendid premium hotel. 👍👍👍
Hotel near Hồ Hoàn Kiếm Area, Hanoi 93.9% of visitors choose this area
Price per night from:€54
9.1/10
Great
VvictormuzzyA fantastic hotel in a great location! Just a few minutes' walk to Hoan Kiem Lake! A 20-minute walk around the lake. Lots of delicious restaurants near the hotel, especially the popular pizza place right next door—but there was always a queue, so maybe next time! Mixue Ice Cream is also nearby, and the prices are great! The hotel service is superb, and the breakfast deserves a thumbs up! It's delicious! It's within walking distance of attractions like the church, the train station, and the night market. I'll definitely stay here again next time! Absolutely!
Hotel near Hồ Hoàn Kiếm Area, Hanoi 93.9% of visitors choose this area
Price per night from:€41
8.6/10
Very Good
GGuest UserThis hotel has both prominent pros and cons. The room offers a great view, it has a smart toilet, the rooftop infinity pool is fantastic, and the gym is pretty good. Breakfast is also varied and ample. However, the downside is that it gets very crowded, and the cleanliness is only so-so.
JJacob-WThe room decor is a bit dated, but it's well-maintained. The twin room felt a bit small because of the beds, and I was slightly disappointed there was no bathtub, as previous stays at this hotel always had one. This is a standard large hotel, featuring a swimming pool, gym, and spa. The buffet restaurant also meets typical large hotel standards, offering a rich variety of Western, Japanese, and Vietnamese cuisine. I've always been very satisfied.
GGuest UserNot very happy with my stay. Firstly I’m a solo female traveller and was allocated a room on the same floor as the lobby. Upon checkin I realised the double lock in the room is not functioning so I voiced out. Staff told me not to worry as nobody can enter from outside without the key. I mentioned I’m a female traveler i don’t feel safe & that my room is on the same floor as lobby. He told me their technician is busy right now and will help fix the lock later. Before I went out of the hotel I have informed the lobby staff that I’m going out and to remember to fix the lock staff said ok. However when I am back in the room at night I realised it’s still not fixed! Another staff this time reassured me that everything is alright and that nobody can enter from outside and even showed me. I insisted that I still want it fixed and he said next morning will send someone to fix it for me. It was late so I agreed, I slept with a chair against the door.
When I was half asleep at about 11pm I suddenly heard a loud knock on my door. Thinking it’s the hotel staff want to fix my lock? So I opened the door and to my dismay there was 2 officer in the green uniform together with hotel staff. I was shocked and scared as I wasn’t expecting police officer! What happened? The police asked when did I check in and also asked for my passport and took picture of it. When I asked if everything is alright, is the hotel safe as I still have 2 more nights here they just say all is good. Rest assured I did not sleep well that night!!! Next morning I insist I would like to change room as I really do not feel safe and they said they will “upgrade” me to a higher floor. Upon getting my new room I realised it’s the exact same room type and size as what I got on 1st floor only difference is the painting on the headboar! They should have given me a higher floor room in the first place. There was some flying insects in the room other that that nothing to shout about. Room was basic and clean enough, bed was comfortable. Toilet need some upgrade. I will not be coming back to this hotel again! Would not recommend. Location is only good if you like to stay at Westlake area else don’t bother.
GGuest UserStayed for 10 days and felt very good. The host will speak some Chinese. After booking, an email will be sent to inform the gate password, the location of the room card, the password of the room card and then self-check in. I don't know Vietnamese or English, and the Chinese don't have the habit of reading emails. When I arrive at the place, I still contact Trip.com and contact the host to help me stay. Thank them! The room is very large, there is a large master bedroom area, the facilities are also very complete, the wifi speed is very fast, the house is very clean and there is no smell, there is a balcony and a large window to light, I pay more attention to the room lighting. It is very good to be in a police station next to it. There are two small shops 50 meters from the door, and there is a supermarket not far from the aisle.