Hanoi Hotels with Bars

I checked in late in the evening and only entered the room around 10 PM. Unfortunately, the Wi-Fi was not working, which was quite important because my husband needed it for work. The staff came up several times to help us check the issue, and since all rooms of the same type were fully occupied, they kindly offered to upgrade us the room but we decided to stay in the original room, we truly appreciated their effort and sincerity. I would especially like to thank the male staff member who assisted us that night. It was already around midnight to 1 AM, and we felt very grateful — and honestly a little sorry that he had to keep helping us so late. Still, he remained attentive, quick to respond, and genuinely willing to help. The next morning, a female staff member (I assume she may have been a manager, and perhaps the gentleman from the night before as well) came to speak with us during breakfast. I was honestly surprised by how much they cared about their guests. She even kindly offered us a ride to the airport. Before we left, the staff walked us out, gave us a lovely souvenir gift, and stood together in front of the hotel to bye bye us during the car moveing out. we were very touched and impressed. Highly recommended :))) Good location, clean and cozy and they will never let anything ruin your stay ❤️ you can trust them!

The hotel staff were incredibly friendly and helpful, always looking after our needs and even offering little gifts. The massage was excellent, too. The breakfast was absolutely fantastic! 👍🏻 Although there are stairs, the hotel staff kindly helped with our luggage, so it wasn't an issue. However, it might not be suitable for people with mobility difficulties. Overall, the location is very convenient, and the hotel service is outstanding. Highly recommended!

Overall, this hotel offers incredible value for money. A friend recommended it after staying twice. The rooms are huge and clean, and the only minor issue was the water pressure in the shower; everything else was perfect. The breakfast had a great variety and was delicious. The staff were friendly, even proactively recommending local must-try foods and helping with luggage. Honestly, for a hotel priced around 2,000 NTD, there's nothing to complain about!

The room was spotless and spacious. It was very quiet at night, which made for a great sleep. I always stay here and will continue to do so. Check-in was very convenient, the service was comprehensive, and the internet speed was super fast.

Stayed at Splendid Premium Hotel in Hanoi. Very good location - right in the center, near Hoan Kiem Lake, with many restaurants, cafes, and massage places around. Also close to the sightseeing bus stop and the water puppet theatre. Rooms depend on the category. Basic rooms may have a window facing an internal corridor, so no natural light or fresh air. Better to choose a room with a proper window if possible. The room had all essentials - kettle, tea, toiletries, clean towels, and comfortable beds. Shower drainage could be improved. Safe was provided upon request. Staff were very friendly and attentive - welcome tea, small snacks, and help with luggage. There is a rooftop pool (covered) and a lounge area. Overall, a good option for a short stay with strong location and good value for money.

When we arrived at the hotel, we were warmly welcomed by a lady at the reception. She took the time to sit down with us and shared recommendations on places to visit and things to do in Hanoi, which was a thoughtful and pleasant start to our stay. Unfortunately, our first impression of the room quickly changed. As soon as we entered, we noticed that one of the curtain blind hooks had come loose. We brushed it off, thinking it might just be an isolated issue. However, things only got worse as we continued inspecting the room. In the bathroom, the shower head was loose and water was leaking from the connecting pipe whenever it was turned on. There were also black specks of dirt or dust inside the bathtub, making it feel unclean. The biggest concern, however, was the towel rack. It was literally half-detached from the wall and hanging at a noticeable angle. This wasn't just a maintenance issue—it was a serious safety hazard. If it had fallen on a guest, the consequences could have been severe. It's disappointing that such an obvious issue was overlooked before assigning the room to guests. Another letdown was that the handheld shower for the bathtub had been removed, leaving only the fixed shower head. It made the bathroom feel incomplete and inconvenient to use. Instead of relaxing after checking in, we found ourselves inspecting the room for faults. It honestly felt as though we were the hotel's maintenance inspectors rather than paying guests. As it was already close to midnight, we headed down to the reception to report all the issues. A male receptionist attended to us and listened to our concerns. However, the only solution initially offered was to move us to another room the following day. While we understood that it was late at night and room availability might have been limited, we felt some form of compensation was reasonable given the time we had spent dealing with these problems instead of enjoying our stay. Eventually, the hotel upgraded us to a family room. The room was much more spacious, with a separate living area, comfortable seating and a large bed, which we appreciated. However, another issue soon became apparent—the air-conditioning. Even after setting it to 16°C, the room still felt as though it was around 25°C. It was far from comfortable. In the end, I moved to sleep on the cushions in the living area because there was a ceiling fan overhead, and it was noticeably cooler there than in the bedroom. To make matters worse, the breakfast selection was rather limited. While the food was fresh, the variety was lacking and the spread felt quite basic. It leaned more towards a simple, healthy breakfast rather than the standard you would expect from a hotel that markets itself as offering a more comfortable or premium experience. What made the experience even more disappointing was that this hotel had a **5-star rating on Trip.com**, which gave us high expectations before booking. Based on the reviews and rating, we expected a well-maintained room, comfortable facilities and a pleasant stay. Instead, what we experienced was the complete opposite. The numerous maintenance issues, safety concerns, poor air-conditioning and average breakfast simply did not reflect the quality that a highly rated hotel should provide. Overall, while the staff were polite and welcoming, the poor maintenance of the rooms, lack of attention to detail and underwhelming facilities made our stay disappointing. The hotel certainly did not live up to the expectations created by its 5-star rating on Trip.com. Unless significant improvements are made, I would recommend thinking twice before booking this hotel.

Loved the rooftop atmosphere. Perfect combination of a refreshing swim and great music.The pool and sunset are amazing, just be sure to get there early! Warm and welcoming vibe. The staff are absolute angels! Super nice, welcoming, and always smiling. The team here makes you feel right at home.

Booked two rooms and stayed for 4 nights for honeymoon and birthday celebration and it was an excellent experience! Firstly the location is perfect, everything is within walking distance. Lots of spa/massage place available, we had massage twice everyday! The room was comfortable and spacious (the hotel service agent provide a good deal so we update the room to deluxe room). The breakfast was not with many options but good enough, the Pho was good, a must-try!. The best is the hotel staff, EVERYONE is very nice and eager to help. Literally, every staff I interacted with was absolutely with passion and active. A shoutout to the front desk and the staff who served breakfast. Overall it is an exceptional experience, we will definitely choose Scent Premium Hotel again next time we visit Hanoi! 各位台灣的旅客，不要猶豫了，這家飯店超讚!

This was my first time in Hanoi and my first time staying in such a gilded, 'golden everywhere' hotel – it was really unique and wonderful. The service, atmosphere, and breakfast were all excellent too. My only minor point is that I'm used to the seamless check-in process back home, and here it seemed a bit slower. There was a lot of swiping cards, signing, and waiting, and check-out was the same – a little slow.

My stay at Duhorea Hotel & Wellness during my first visit to Hanoi was unfortunately not a pleasant experience, particularly when it came to the check-in process and front desk service. I arrived around 1:30pm after travelling 6–7 hours by bus from Sapa. After such a long journey, all I wanted was a good shower and some rest. When I arrived by cab, someone approached me to help carry my luggage upstairs. They were not wearing any hotel uniform, so I initially assumed they were not hotel staff. It was only when the receptionist told me, “Let them handle the baggage for you,” that I realised they were associated with the hotel. This could have been communicated more clearly, especially for a first-time guest. The check-in experience was particularly frustrating. The first male receptionist told me I needed to wait about 10 minutes before receiving my room access card. My passport had already been returned, so I sat in the lobby and waited. After 15–20 minutes with no update, I had to approach reception myself to ask what was happening. A female staff member, Le Hang, was then alone at reception. She appeared to be new and had very limited English. I completely understand that not every staff member needs to speak fluent English, and I am happy to use a translation app when necessary. However, she told me she would get back to me and asked me to take a seat. I waited another 10–15 minutes, but again, no one came back to update me. I eventually had to approach her for a second time. After 2pm, she finally brought me the registration forms. The forms were entirely in Vietnamese. As a foreign guest who cannot read Vietnamese, I was genuinely confused as to how I was expected to sign documents without understanding what I was agreeing to. The hotel had already taken my passport for scanning and registration, so I would have expected them to know that I was a foreign guest and provide an English version or at least explain the documents properly. I also asked whether a deposit was required, but there was further difficulty communicating and getting a clear answer. The repeated back-and-forth was what made the situation so frustrating. The issue was not simply the language barrier — I was willing to use a translation app — but the lack of communication, preparation and support. The welcome drinks were eventually served around 2pm, about 30 minutes after I arrived. A male staff member who was more comfortable communicating in English eventually stepped in to assist, while Le Hang left the reception area. If a staff member is new and still learning the hotel's procedures or has limited English, I believe they should not be left alone at the front desk without adequate support, especially during guest check-in. To be fair, the hotel did provide a room upgrade and complimentary afternoon tea as a service recovery gesture, which I appreciate. However, these were not things I requested. What I really wanted was simply a smooth and professional check-in after a long journey. I hope management takes this feedback constructively, particularly regarding staff training, front desk communication and supporting new staff members. The hotel has potential, but unfortunately, the arrival experience left a disappointing first impression.