Luxury Hotels in Lijiang

"The hotel facilities and services were great. The only thing was the 'unpredictable' housekeeping service. Since I was traveling alone, I preferred not to be disturbed and had informed the hotel beforehand. They arranged my room perfectly, but they didn't ask if I needed daily room cleaning. I assumed the front desk would ask, but they didn't. On the second day, housekeeping knocked directly on my door. The problem is that their windows are glass, and if I open the blackout curtains, people outside can see in, which startled me. It actually happened twice in one day – there was also a turndown service at night that knocked directly. I think the hotel really needs to improve this. The intention behind the service is good, but if they had just asked about my preferences before check-in, it would have been better for everyone."

"Staying in the Jacuzzi Villa was an absolute delight! The Naxi-style courtyard was elegant and peaceful, and the private, temperature-controlled Jacuzzi was clean and comfortable. Soaking under the stars at night melted away all my travel fatigue. I must commend Elin, our butler, for her outstanding service. From coordinating before our arrival to her attentive care during our stay, she was always quick to respond to any needs. She was thoughtful and professional, never intrusive, which truly enhanced the relaxing vacation vibe. The facilities were excellent, and the service was an added bonus – a perfect Lijiang getaway! Highly recommended!"

"The JW Marriott Hotel Lijiang is a place I'd love to visit again, offering the best views to appreciate the Jade Dragon Snow Mountain's ever-changing scenery throughout the four seasons. The overall service quality is excellent, with a strong foundation, though there's still room for improvement in some minor details. During this stay, what surprised me most was the restaurant service. We dined at the hotel restaurant on both evenings, and both times we encountered the same heartwarming solution: On the first night, we ordered four dishes, and one of them wasn't to our taste, so we barely touched it. Zhu Yuzhen, a restaurant staff member, carefully noticed this and proactively approached us to ask about our dining experience. After hearing our feedback, she immediately waived the charge for that dish. Proactively identifying issues, handling them promptly and appropriately, and resolving guest dissatisfaction before it escalated significantly enhanced our impression of the hotel. A big thumbs up! 👍 On the last night, we also ordered four dishes, and again, there was one dish that everyone tasted once and then left untouched. Zhu Yuzhen was circulating among the tables, actively interacting with guests. Without us even needing to say anything, she noticed the situation with this dish and came over to ask if it wasn't to our liking. After we truthfully explained the taste issue, she sincerely said, ”Your satisfaction is the goal of our service. The dish not meeting your expectations is something we need to improve on. This dish will be complimentary for you.” This level of service awareness and attitude truly impressed us with the restaurant. When we praised her, she said her progress was due to the manager's hands-on guidance, which is genuinely commendable! During my stay, I also experienced the hotel's spa. Ella provided warm and thoughtful service, and her massage techniques were professional and effective. It's a shame I only tried it the night before checking out; I felt a sense of 'better late than never.' Highly recommended! After check-out, Manager Zhou Jiali proactively followed up to inquire about our stay. Throughout the conversation, her outstanding professionalism was evident, and it was a very pleasant interaction."

"At the InterContinental Lijiang Ancient Town Resort, Vina from Guest Relations provided exemplary service. With the unique warmth and thoughtfulness characteristic of the Naxi people, she was attentive to every detail, from a heartfelt welcome at check-in to thoughtful recommendations during our stay. She was always quick to respond, truly making us feel at home. Cici's professional and sincere service was impressive, and I look forward to an even better experience next time. Many thanks also to Jocelyn for her help at check-out."

"I was a bit worried after reading some negative reviews before arriving, but after checking in, I felt it was pretty good. We booked a suite with our children, and the facilities inside were great and clean, with no musty smell. From check-in to check-out at the front desk, the staff were all very friendly. Whenever we called the front desk for a ride, the shuttle would come immediately! The hotel scenery is unbeatable, and the children's activities at the lakeside pavilion were plentiful. We didn't leave the hotel for two days, and the kids were constantly feeding alpacas and swans and fishing. The breakfast was rich but the taste was average. On the first day of breakfast, we were lucky enough to see the snow-capped mountains. Just for that view, I have to give it a 5-star rating. I will definitely come back to stay here if I visit Lijiang again. Personally, I think this is the best value for money hotel I've stayed at in Lijiang so far."

"Stayed for one night and experienced a clogged toilet and no hot water for the shower. I can't believe this is happening at a 5-star hotel in 2026. Regarding the lack of hot water mid-shower, the front desk informed me it was due to a temporary power outage. The hotel offered no compensation for these poor infrastructure experiences, acting as if it's a common occurrence and giving a perfunctory response. I believe the current facilities of this hotel no longer meet 5-star standards and it should be closed for renovation. Additionally, some tables and chairs in the restaurant are poorly placed; when seated normally, chairs can bump into each other, which is not a good experience and could easily lead to guest conflicts. Of course, the landscaping of the entire hotel grounds is beautiful, that's undeniable, but if it's not renovated, I won't be staying here again."

"Couldn't wait to leave a glowing review for Shitoucuo after checking out! My three-day stay at Shitoucuo was absolutely wonderful. On the day we arrived, the staff even upgraded our room. The soaking tub in the room was incredibly comfortable, and on a clear day, you could lie in bed and enjoy the lush greenery all around. Even though it rained for the first two days, Shitoucuo offered a variety of indoor and outdoor activities that kept us fully entertained and made every day feel fulfilling. Shitoucuo is within walking distance to Yuhu Village and the Yuzhu Qingtian scenic spot. Longnv Lake is just a short walk to the left of the entrance, making the location very convenient. The local restaurants recommended by the staff were delicious, and the hotel's own dining options were excellent too. Every staff member was very responsive. Shitoucuo also provides shuttle services to and from the village and various activity locations. While I preferred walking, the staff responsible for the shuttle would always kindly ask if we needed a ride whenever they saw us on the road – their service was proactive and thoughtful. On our third day, my partner suddenly had a stomachache, and a staff member specially brought back the medicine we needed from the city, which was incredibly touching. Overall, I highly recommend everyone stay at Shitoucuo! Attaching a set of casual photos of Shitoucuo:"

"Traveling during the off-season was great. The location is super convenient, right near the South Gate, making it easy to catch a taxi and get in and out of the ancient city. The hotel's overall style is very comfortable. You can enjoy the public facilities of the neighboring InterContinental, and just wandering around the hotel is much more relaxing than exploring the ancient city. The breakfast experience was just okay; maybe I just didn't particularly like the local chicken rice noodles. If you have the option, I'd recommend eating at the InterContinental next door. It was September, so the sweet osmanthus flowers were in bloom, and the fragrance was delightful. David upgraded us to a private courtyard, with a osmanthus tree right outside the balcony. Overall, it was a very comfortable stay, highly recommended."

"I had a very satisfying stay at this 5-diamond hotel! My experience in Lijiang this time was particularly comfortable. During my extended stay, I needed coffee, tea, fruits, and drinking water daily. After communicating with the front desk, they responded very quickly, and all my requests were promptly arranged. Our departure car was at 3 PM, and we requested a 2 PM late check-out, which the hotel kindly coordinated. The service was very thoughtful and human-centered. The staff were warm, attentive, and communication was smooth and efficient. The room environment was comfortable, and the overall details were well-executed. I highly recommend this hotel for anyone traveling to Lijiang; everything about it gives you peace of mind. I will definitely choose this place first again on my next visit to Lijiang!"

"This hotel was a delightful surprise. What truly impressed me was their impeccable service, which was attentive without being intrusive. From the perfect greeting at check-in to the complimentary airport transfer arranged by the concierge at departure, there was no forced small talk, yet someone was always there precisely when needed. The thoughtful details were everywhere: the room offered a choice of three pillows, multi-charger cables, and a humidifier. Turndown service included a non-slip mat already placed, a goodnight card on the bedside table, and even a 'travel kit' with a parasol, sunglasses, and sun protection spray. They anticipated every need, both expected and unexpected. If you dislike overly enthusiastic service, value a high-quality stay, or simply want a quiet place to relax – this is the perfect choice. I won't consider staying anywhere else on my next visit."