GGuest UserPros: It has an indoor heated pool, and there's a mall nearby with plenty of dining options.
Cons: The front desk staff completely lacked service awareness. We arrived at the hotel at 12 PM, and by almost 3 PM, we still hadn't been notified that our room was ready for check-in. Initially, they said the room wasn't cleaned yet and asked me to leave my number, promising to call when it was ready. We went out for a bit, and when we returned, we saw other guests with the same room type checking in right after they arrived. When I went to ask, the front desk staff, with a blank expression, just wrote down a room number and said we could check in! Turns out, the room was ready all along, and they just never bothered to call, making us wait endlessly!
The room had a strong musty smell, and there was nowhere to hang wet clothes to dry! The hairdryer was ancient, bulky, and heavy! Even though I had called the day before to inform them we had a child and requested children's toiletries, none were provided!
The hotel's kids' play area was pathetically small, not even as big as our room. Besides a few tables, some climbing nets, and two or three VR machines, there was nothing else! I've stayed in so many hotels and never seen anything like this. I have no idea how it's rated as a family-friendly hotel!
We stayed for two nights. Breakfast on the first day was fine, but on the second day, they told us our room didn't include breakfast! What a joke! I asked her to double-check, and after fumbling around for a while, she said there was a system error and we could eat, but there was absolutely no apology! This hotel is definitely one to avoid!
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