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9.3/10
Great
GGuest UserThe location of the hotel is quite good. Although it is on a small road, it is only 100 meters away from the main street, next to the Parliament Building, opposite the National Museum, and within 10 minutes' walk to Freedom Square and the subway station. It is not far from the old town. The hotel room is large and comfortable, the breakfast is very good, not only has a cold buffet but also hot meals that can be ordered (free), and the front desk staff is warm and service-oriented.
GGuest UserThe room is big and nice. A decent mid-range to high-end hotel.
The location is very good and the transportation is convenient.
The large parking lot at the door is very friendly and convenient for parking
ZZarinaThe hotel is located near to the old city (10 mins by walk). It was clean, rooms are big, breakfast could be better but it was also ok. I really liked the room with two big terraces. I would definitely recommend this hotel.
NNoppasornLast night I landed late and checked in at 1.00am. When I arrived at the hotel, a tall European male staff asked me “who are you” and was very unfriendly. I didn’t want to cause any trouble so I talked to him nicely. I came with my boyfriend and my bag. Anyone who saw me would know that I was a tourist. After entering the hotel, he checked me in for more than 40 minutes and couldn’t find my booking. He behaved very badly throughout the check-in process and even charged me even though I had already paid on the Tip.com app. in the morning , at 8.55am in the morning, he opened my bedroom. It was a terrible day in Georgia. He made me feel suspicious and unsafe here. Please let the hotel handle this matter with this person. Because this man’s behavior is very unsafe for tourists. Or is it because he sees me as Asian, so he bullies me?
Your hotel is a very good hotel. I don't think your hotel should be ruined by people behaving in such an unsafe way towards customers.
The first night I was hoping to relax and start my Christmas break, but the first time I encountered something bad like this. I am very disappointed and sad.
GGuest UserGreat hotel and helpful staff. I had spent 30 minutes at reception before coming to my room, sorting out the next day’s trip, with the staff who was especially helpful. After that, I came upstairs, changed clothes, and was finally ready to rest. Shortly after, I was asked to come back down just to pay for and collect my laundry (express service to which I had to call and followup for). I was extremely tired and not feeling well, so I asked 3–4 times if they could make an exception and bring it upstairs. They refused, saying it’s hotel policy that all payments must be made at reception, a ridiculous policy for a hotel of this standard. Ironically, the same night we ordered food to the room, and they brought a card machine upstairs and took payment on the spot. I had actually planned to rebook this hotel but I decided against it solely because of this inconvenient and inconsistent policy.
GGuest UserThe hotel's ambiance is very quaint and quite interesting, but the rooms are really small and lackluster. The elevator is often out of order. On our first day, the elevator suddenly went dark. I thought I should call for help, but it suddenly cleared up. When I checked out, the entire second floor was without power. The restaurant is indeed beautiful, and the breakfast was the best I've ever had at a Georgian hotel.
GGuest UserThis place deserves a lot of credit for doing things a bit differently. The design features and floor plan are quite special. We loved some of the details like the record player and projector with streaming access. But once you look closer it is a little rough around the edges for the price that we paid.
Service was also very hit and miss. When we arrived, no one greeted us, instead staff was talking to each other and looked confused when we said we wanted to check-in. In Tbilisi, we had no problem with communicating in English, but the staff here had trouble communicating with us several times. In general, they were friendly though and took time to show us the room.
When we ordered a drink through the room service from the bar downstairs, it came in a flimsy plastic cup that was only have full.
Also be aware, that the window is towards the courtyard where there is a restaurant and bar that closes late and draws some pretty noisy crowds.
The location is great, though, and we did enjoy our stay here. With a little more attention to detail, this would be a great place!
GGuest UserThe location is good. It is in the old district. By 10 minutes walk, you can go to a main metro station. The breakfast is good and the room is spacious.
GGuest UserThe hotel could be better if it wants to.
Our room was decent, but the bed was not up tp standard for this brand of hotel. The sheets were mismatched, and the bed was not properly done.
Glasses and cups were not properly cleaned.
The best part is the front desk staff, Saba. He is great and professional, and went the extra mile to show us the hotel features.
Breakfast was plenty and decent.
Location is about 15 minutes walk from the old city with grocery stores and cafes around
Good value for money hotel.
The pool area is ok for hanging out on a hot day.
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GGuest UserХороший отель за свои деньги. Даже придираться не хотелось. Брали на несколько суток. Отдохнуть после дороги - самое то! Рядом станция метро, недалеко Карфур. На ресепшене был русскоговорящий парень, подсказал нам по метро и в целом был доброжелательным.
Номер чистый, душевая тоже. Панорамные окна, с 6-ого этажа был отличный вид на горы. Рядом оживленная дорога, но дискомфорта не было.