Featured facilities: Fitness Room, Body Care, Massage Room
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56 reviews
9.0/10
1 night
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9.4/10
Amazing
KKimwillruleShota Rustavalli Boutique Hotel, Tbilisi, Georgia: The most luxe of our stay in our whirlwind, super-tiring travels through Azerbaijan, Armenia and Georgia, we were looking forward to well-deserved pampering here and daily warm bath tub soaks. I’m one for authentic reviews so here goes. The start of our stay was terrible. Water was cut off in this part of town - mind you, we were next to the Parliament of Georgia, how dare they. So there was no water for the day. If you have just arrived, smelling far from English Gardens and sweaty, this is the end of your world. We were given mammoth water bottles for wipe downs. Water was up the next day. It isn’t the hotel’s fault, really. However, there were more shortcomings. We had full-day trips out of city and were too exhausted to complain. Our door didn’t open or close easily, like there was a misalignment. Room smells like sewage in the evening. Shower gel ran out and housekeeping didn’t top up. This was mortifying as we had an early day trip out and housekeeping didn’t start till 7.30 am as I was informed via Whatsapp, but reception said 9 am. AC is always parked at room temperature, sometimes warm. Pool, gym and sauna are out too and unannounced on site. I’m listing the litany of crimes so management can sort this out as the poor staff get the lambasting. Gocha was very sweet and explained as much as he could with the water cut-off. Ana was our thumbs-up favorite with 360-service recovery. She arranged for a birthday cake for my son. Also a complimentary bubbly breakfast. Also so kindly extended our check out time (although there was a power cut for a good hour, we were nonetheless grateful). The great merits here are the location – this is smack right in the city, we even stood next to the protestors at Parliament of Georgia. Restaurants, bars, cafes, shopping, museums are all around, within a short walk. There’s 10% discount on dining and free Georgian wine (you’ll be drinking it like water in Georgia). It did all end on a very sweet note – thank you Ana. #eatstylishtravelstylish
GGuest UserOur recent stay (10-17 January 2026) at Tbilisi Philharmonic by Mercure Hotel was excellent in every aspect. The staff were extremely friendly and professional, with exceptional service provided by Natia, the hotel receptionist. After flying more than 14 hours from Singapore to Tbilisi, she kindly allowed us to check in slightly earlier, which was greatly appreciated. She also recommended a local restaurant serving delicious Georgian cuisine, which turned out to be an excellent suggestion. Another friendly hotel receptionist we would like to commemorate was Daviti, he was not only friendly but also understanding and gave good tourist suggestions.
The location is superb, with many supermarkets, cafés, and restaurants nearby, and it is conveniently close to Chachava Clinic. When arranging transport to the airport via Bolt, the hotel staff were very helpful in entering the side-door pickup location for us. The road in front of hotel is a busy road with bus lane hence entering into the Bolt cars will not be ideal.
The room was very clean, cozy, and spacious. A particularly thoughtful feature was the hot and cold water filter machine located near the lift area, making it extremely convenient to refill water without the need to purchase bottled water from the supermarket.
Overall, this was a very comfortable and well-managed stay under the Mercure brand, and we would highly recommend this hotel to other travelers.
AAnonymous UserVery central and close to all the sights. Lovely hotel, beautiful rooms and great facilities. Staff were very attentive, friendly and helpful. Could not have done more to help us.
One small issue was that we ate breakfast later (9:45, it finished at 11) and often some of the buffet foods were empty and not being replaced. The bread wasn’t fresh and the fruit had been out a while. Having said that, we mentioned this to one of the staff and they did make the effort the following day to provide more of the foods that were out earlier which meant a lot to us.
Very good stay- would definitely recommend!
GGuest UserThe room is big and nice. A decent mid-range to high-end hotel.
The location is very good and the transportation is convenient.
The large parking lot at the door is very friendly and convenient for parking
GGuest UserI was really impressed with this hotel in every respect. The location provides easy access to Old Town, staff were friendly and professional, breakfast was good, and the bar on the 6th floor was a welcome addition. Will definitely stay here again.
KKumiss_wangA hotel with a great sense of design. I especially like their bathroom and hotel color matching. It is very comfortable and harmonious. The bathroom feels gentle and romantic. The only flaw is that the bottom of the bed should not be cleaned properly, and there is a large sticky area. In order to prevent myself from seeing it, I pushed the bed over to cover it.
The breakfast is also very good, and the fruit is super fresh.
I also experienced afternoon tea in the hotel in the afternoon. The hot chocolate should be the most sticky I have ever tasted. I think it is a bit like chocolate syrup, hahaha
AAnonymous UserThe hotel itself and its amenities are nice. The swimming pools (indoor and outdoor) look pretty good and the lobby is very clean and stylish. The bar at the swimming pool and on the first floor is pretty nice, cocktails were amazing although little pricey.
However, the service was questionable. First of all, the restaurant on the first floor: waiting time for food - 1h(!), we had to go for lunch to nearby hotel (shoutout to Golden Tulip rooftop restaurant). Secondly, the staff forgot to put mini kits in our room (soap/lotion/razors/cotton pads/shower caps/etc). Thirdly, we went to the pool at 9:30am, there weren’t enough pool towels for 6 people. And lastly the room service was outrageously slow at night. Nobody picked the phone for 15 min. straight, we had to call the reception and guest service. After they took our order, it was another 45-50 minutes before our food came (it wasn’t much just tea and some cheese pie).
Overall, the hotel is ok, but service needs improving. I visited a few Marriott hotels (participant of Marriott Bonvoy program), this one looks like Sheraton, but doesn’t feel like it.
}}I{EKAExellent accommodations. Very friendly and professional staff. Modern rooms. Solid breakfast. Lovely pool. Remote from the center of TBS is the only disadvantage but taxi is so cheap you won't even notice. Recommended.
KkamgpdjThe location is far from the center and you need to be careful as you can't go without using a taxi or bus. The equipment said toothbrush and bathrobe, but it wasn't in the room.
I didn't have a bathtub in my room, so I told the front desk to change to a room with a bathtub.
The luxury of the rooms and facilities is comparable to that of a 5-star hotel, but the service was the impression that it was a 4-star hotel.