Harbin Hotels with Jacuzzi

"The breakfast was plentiful! It's rare to find a hotel where breakfast goes until 12 PM, which is perfect for young travelers. There's also afternoon tea. The hotel's surroundings are beautiful, and it's convenient for dining, entertainment, and shopping. The service was excellent; the parking attendant and the restaurant staff were all incredibly friendly. Harbin truly lives up to its reputation for hospitality. The hotel is located right by the Songhua River, with the cable car to cross the river directly across the street, and it's just a few minutes' walk to Central Street. Overall, I'm very satisfied."

"First off, the hotel's location is excellent, right inside Sun Island Scenic Area. It's incredibly convenient to just step downstairs and stroll around Sun Island or head out to the Polarland. Plus, once you check in, vehicle access to and from the island is free. However, I need to mention something. This was my second stay. This time, I checked in during the day. In the evening, when I wanted to drive out for dinner, I asked the front desk if there would be a charge to drive off the island for a meal, and if the hotel needed to notify the gate management beforehand. The hotel said no, just register when leaving after checkout. And when I entered the island, a short, thin staff member also said I could just use my room card to go in and out. But when I got to the gate, there was a different staff member. They refused my room card, citing various reasons. I called the hotel front desk, and an older male staff member answered. His attitude was extremely poor and impatient. He started yelling after a couple of sentences and then just hung up the phone. This was truly terrible. After my first stay, I had a fantastic impression of the hotel and planned to bring my kids back here. My friends even asked me where I stayed after seeing my social media posts, and I recommended this place to everyone. Now, I'll have to reconsider. Putting that aside, the hotel's hygiene is good, and breakfast is very rich. However, it wasn't as good as my first stay. During my first stay, missing food items were replenished very promptly. This time, I waited and waited, and things weren't refilled much. Perhaps there was a conference, and too many people ate everything? Also, the hotel's cleaning staff were quite impatient this time. After the front desk gave me the room card and I went upstairs, they hadn't finished cleaning yet and kept complaining about why the front desk gave out room cards so early. Then, because I had a one-year-old child and two seventy-year-old seniors with me, I asked the cleaner if they could please hurry up a bit, otherwise, the child would get too tired. The cleaner was also extremely impatient and said it wasn't time yet, and that we should sit on the sofa in the hallway. Then they just kept grumbling and complaining about getting the room card early. I truly hope the hotel can improve its service attitude and clearly inform guests how to communicate with the gate staff for island access when driving out for meals during their stay."

"This was my favorite guesthouse of the trip. The location is directly across from the Baroque Street and very close to several attractions, which was super convenient. We extended our stay for three nights. The space is well-designed, and the owner is very warm and thoughtful. I was extremely satisfied with the room's cleanliness; it was spotless and had no strange odors. The cleaning lady was particularly meticulous when tidying up the room."

"Cleanliness: The room was very clean, the bath towels were thick, and the bathroom and toilet were both in good condition. Environment: The hotel has underfloor heating, and the heating is super strong and warm. Even wearing short sleeves and shorts in the room wasn't cold! No need to turn on the air conditioning. The bedding was also incredibly soft; I wanted to take the mattress home! Service: The receptionist was very welcoming."

"The room was spotless and clean, exceeding my expectations. I was worried about the cleanliness and basic amenities since the price was low, but it truly exceeded my expectations. The room even thoughtfully provided a humidifier and a weighing scale. The bathroom amenities were complete. I was initially concerned about the cleanliness of the table, chairs, and bedside table, so I wiped them all down with a wet wipe, but there wasn't a speck of dust. Also, although check-out was originally at 12 noon, I went out and wasn't back by then. I called the owner and said my suitcase was in the room, and the housekeeper could clean it, and I could come back later to retrieve it. The owner readily agreed."

"The accommodation was very comfortable, with good soundproofing. The peripherals were clean and functional, the computer performance was excellent, and the screen mirroring experience was superb. The receptionist was also very friendly and helpful. Overall, it was a very positive experience, and I'll definitely come back!"

"Five-star full praise, you must praise this Atour! Just checked in and found the smell of smoke in the room. I contacted the front desk as soon as possible. The little girl received was very professional and responded super fast. The emergency service was particularly in place. Without perfunctory shirk, immediately arranged for the staff to come to the whole house to remove smoke in depth, and purify the air with aromatherapy. At the same time, they took the initiative to ask me how I felt. They proposed that the room could be changed for free at the first time, giving them the right to choose. The whole process is gentle and patient, and the smell problem is solved efficiently. This safe and intimate emergency treatment method is particularly reassuring. The bedding in the room is comfortable, the bamboo house book bar in the public area is quiet and elegant, the overall hardware is online, the most plus point is the service quality of the front desk staff, do not push the problem, take the initiative to think about the plan, travel comfortably and practical, next time you travel will choose this Atour, highly recommended!"

"The hotel's address is easy to find. It's on a large road. It's easy to park around. The front desk is also friendly. However, the room we booked without a window felt a bit stuffy, but the room facilities are pretty good, with floor heating and a bathroom. It was also very clean and a nice trip."

"The room was quite large, but the soundproofing was a bit poor. The overall environment was good, not as bad as the negative reviews say. People from Northeast China tend to be blunt, and the front desk staff was a bit sloppy, but overall it was okay. I paid the deposit based on the reviews and had cash on hand. There were no windows in the room, so I don't know what was making the noise."