Macau Hotels with Rooftop Pools

"I booked a sea-view king room, but when I checked in, I realized there was a connecting door to the room next door. Even though the door was locked, the soundproofing was terrible; I could hear everything my neighbors were saying. I even specifically mentioned in my reservation that I'm a light sleeper and needed a quiet room. The lazy guy at the front desk – couldn't you have just glanced at my notes and asked if I wanted to switch rooms? Later, when I called to complain, I was told that every floor has two rooms like this. So, everyone, please be aware of this next time you book a sea-view king room!"

"The Venetian Macao boasts an elegant environment, excellent facilities, and professional, attentive service. The hotel's overall design is grand and magnificent, exuding a rich exotic charm. Guest rooms are spacious, comfortable, and impeccably clean. The staff are warm and meticulous, offering thoughtful care from check-in to check-out. With a wide variety of dining options and comprehensive shopping and entertainment amenities, it provides guests with a high-quality stay experience. It's an ideal choice for both leisure vacations and business trips, leaving a truly impressive mark."

"This is arguably the best value-for-money five-star hotel in Macau. It's even slightly cheaper than the Holiday Inn Express nearby. It's very convenient to get here from both the Qingmao and Gongbei borders, and you can walk to the Ruins of St. Paul's. There are also lots of great food options nearby. Facilities: It's a very standard five-star hotel. The decor style is a bit dated but not run-down. The room soundproofing is excellent. The only downside is they don't provide bottled water. Cleanliness: Very good, the housekeeping is thorough. Environment: Good. Service: Good, the staff are all very enthusiastic, and the front desk staff speak standard Mandarin."

"Genuinely, I stayed at quite a number of hotels in Macau but this one was my favorite 🤩, the location is perfect, taxis pass by almost every 10 mins, they have a free shuttle bus, the pool area is beautiful, the gym is 24/7, the rooms are clean and beautiful, the service was good but only for some staff members, some staff members seemed a bit arrogant, I remember I called in to ask for some medicine, I know the hotel doesn’t have medicine but little help would have mattered such as helping the guest purchase and I can Pay for the extra help but the only thing they told me was to go to the pharmacy and I didn’t have strength to even walk, I felt like I was going to faint and I didn’t know anyone within Macau, it was only one of the staff members, that over heard my conversation with the other staff and offered me some medicine and even gave me water and kept checking up on me, I really appreciated that so much because I don’t know how I would have left the place without his help, I wish i remembered his name but the medicine was from Philippines so I assume he is from the Philippines. Away from that I remember Charles too, who also had good customer service, overall the hotel is good but other staff members need to pay more attention to service."

"Facilities: The room facilities are new, the mattress is very soft, ensuring a good night's sleep. Hygiene: The room is clean and tidy. Environment: The hotel's swimming pool is a major highlight, with a beautiful and quiet environment. The hotel also has a gym, a heated swimming pool with a constant temperature of 26 degrees Celsius, and a small hot spring pool with massage jets. It's a great place for a relaxing vacation. It's comfortable to swim and soak in the hot springs in any season. Service: Thoughtful and attentive, the staff are polite and responsive. The hotel even upgraded us to a pool-view room for free. I will definitely bring my friends here again next time."

"The facilities here are incredibly comprehensive, and the concierge service is top-notch. From the moment we stepped out of the car, everyone was so welcoming and guided us every step of the way. They even have a fun check-in game, though our time was a bit too short to complete all the tasks – we'll definitely have to come back for that! The hygiene was impeccable, and the ambiance can only be described as opulent and very British. We ordered breakfast in the hotel, and the service was outstanding; the service fee was absolutely worth it. The breakfast portions were huge; my child and I couldn't even finish it all. The family room was incredibly comfortable, and my child was thrilled with the complimentary small toys. I spent ages choosing a hotel and saw a lot of negative reviews, but after actually staying here, I honestly have no idea where those bad reviews came from. Shopping is super convenient, and there's a free hotel shuttle to other places. They even thoughtfully tell you the shuttle times. The lady who checked us in was exceptionally beautiful and gentle. After we finished the check-in process, she even walked us to the elevator, afraid we might get lost, and introduced us to all the hotel's offerings: where to eat, where to shop, and where to catch the bus for excursions, including the bus schedule. All in all, it was a truly delightful trip. Macau gave us so many surprises, and my only regret is not staying longer. Next time, I'll definitely allocate more time to Macau. It's so clean everywhere and perfect for quietly appreciating your surroundings and unwinding. I've already shared my itinerary with my colleagues at work, and they've decided to follow my route! The hotel environment is excellent, and the bathtub was very clean. After a quick rinse, my child played in it for two hours and had a blast. Both the children's bed and the adult bed were very comfortable, and the soft pillows were great – they even have specific ones for sleeping and for leaning against. As for power outlets, they were all standard mainland China plugs, which was great. I had even bought an adapter, but didn't need it in either Hong Kong or Macau; Hong Kong hotels provide them, but in Macau, you can plug directly in. My stay at The Parisian this time was fantastic, looking forward to the next visit! Because I had to take a ferry back to Shenzhen and wasn't sure how to get there on my first visit, I called the front desk. They transferred me to the concierge, and everyone was incredibly enthusiastic and detailed, better than many apps. All my questions were answered. I called the front desk several times, and they were always so detailed and resolved all my issues. Loved it! Thank you!"

"This was my third stay. At check-in, I requested a room overlooking the pool, and the lovely lady at the front desk took a moment to arrange it for me. Thank you. This time, I visited the shop by the pool, and the service and attitude were noticeably different – much improved! The staff were all smiling. Perhaps the previous team has been replaced. Despite a small hiccup during my stay, I'm still giving a perfect score. I feel that the management of this hotel is really dedicated to getting everything right; perhaps some of the lower-level staff haven't quite met those high standards yet. I also tried their spa this time, which was excellent. Overall, a satisfactory stay! 👍"

"The hotel's facilities, cleanliness, and views are all top-notch, but the service really leaves something to be desired. It says check-in is at 3 PM, but we registered at around 11 AM and didn't get our room until past 5 PM. Then, when we asked if we could have a late check-out to make up for some of the lost time, the front desk guy reluctantly said we could only stay until 12 PM. This is the only thing I wasn't happy with; everything else was great. I'm just being objective, not exaggerating or being unfair. Hope this helps future guests."

"The hotel's location is excellent, making it incredibly convenient for getting around, and the environment is very pleasant. The room was spotless and thoughtfully decorated, creating a cozy atmosphere. The service, in particular, was incredibly attentive. I had an allergic reaction and my eyes were swollen, but thanks to the ice provided by the hotel, they felt much better after applying it. Many thanks! Even during such a busy holiday period, the hotel was willing to grant a 30-minute late check-out, which was a very thoughtful and humane gesture. The quality service made me feel exceptionally comfortable and at ease."

"I've been to Macau many times, but this was my first stay at Grand Lisboa Palace. It's very conveniently located, with a direct shuttle bus from Macau Airport to the hotel. The staff in the lobby were incredibly welcoming, patient, and provided excellent service. The room was also very spacious and spotlessly clean. The hotel offers a wide variety of dining options too. I'd definitely want to stay at Grand Lisboa Palace again on my next trip to Macau."