Crowne Plaza Guangzhou City Centre (Guangzhou Zhongxin Huangguan Jiari Jiudian) is an exclusive international 5-star hotel located on Huanshi Road East, the heart of downtown's bustling commercial and shopping district. Crowne Plaza Guangzhou City Centre also located nearby Beijing Road, 2.5 km, one of the most popular tourist spot for Guangzhou historic stories and shopping district, and 32km to Guangzhou Baiyun International Airport;22km to Guangzhou South Railway Station;7km to Tianhe Express Train Station;12km to Pazhou Exhibition Centre.200m to Taojin Station, Guangzhou Metro Station – Line 5.This Guangzhou hotel features 465 well-appointed, spacious guest rooms and suites with both extensive city and landscape views. Complimentary Wi-Fi and a collection of specialty pillows are on offer for hotel guests. Two superb restaurants and a lobby lounge are on-site, including "Appetite” “ Baiyuelou” & “City Commons Lobby Lounge”. In addition, a business center with 2,000 sq m (2,392 sq yd) of meeting space is available complete with state-of-the-art audio-visual equipment and professional services. When it comes time to relax, guests can use the outdoor swimming pool, spa and steamy sauna. Those who want to keep fit can work out in the fitness room or tennis. Parents traveling with children will be happy to know there is a children's play area on the premises.
"This is a classic hotel in the heart of Guangzhou, and its location is really good. The exterior also looks quite grand. The rooms are spacious, and the views from them are very nice. You can also go up to the 63rd floor for an even better view. Breakfast was decent, but it was a shame that during my three-day stay, the noodle station only had a chef on the last morning. I found the front desk service quite subpar. I waited in line for ages, and several male receptionists kept ignoring me or shunting me to a different queue. They were busy chatting casually with the guests in front of them and didn't bother calling the next person. They spent half an hour on pointless conversation, and it felt like it would never end. I was so annoyed waiting that they finally called out a female receptionist from the back to help me with my room card. Also, in the lobby, we were dragging our luggage around, and no staff member came over to offer assistance. Overall, I felt there was hardly any service.
There's no self-service laundry room, which I think is a significant drawback. Since there are no room service robots, I had to go up and down to collect my food orders every time, which was a real hassle.
The room hygiene was good, but I find it incredibly stingy for a five-star hotel to charge for a tiny bit of coke and other items in the minibar. Many hotels now offer complimentary minibars.
To sum it up: excellent location, outdated facilities, and a poor service experience."