Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.2/10
Great
GGuest UserFacilities: The hotel's facilities exude a sense of luxury and elegance everywhere. However, they're also a bit impractical. For example, the sink is too wide; an Asian woman might have to stand on her tiptoes to wash her face, and her stomach would be pressed against the cold basin.
Cleanliness: It was generally clean, but there was mold around the shower gel and shampoo dispenser.
Ambiance: No issues at all, a century-old hotel with a central sea view.
Service: Everyone was quite enthusiastic, but I still wonder if tipping is expected/necessary?
GGuest UserThis hotel truly deserves a good review. I'd definitely stay here again on my next visit.
**Service:** Top-notch! The hotel knew we needed to change (Penang was so hot!), and they let us check in early at 10 AM since a room was available. Water was also delivered to our room very quickly.
**Location:** Super convenient. There's a 7-Eleven right next door and a shopping mall.
**Accommodation Experience:** I requested a standing shower room in advance, and that's exactly what I got. The bed was quite large, and the overall feeling was spacious and clean.
**Dining:** During the May Day holiday, there was about a 5-minute wait for breakfast, which was perfectly acceptable.
SShengxiaotuExtremely satisfied, very satisfied.
Checked in on the 20th floor and enjoyed the view while waiting.
Hygiene: The room was spacious, clean, and tidy, with a separate wet and dry area in the bathroom.
Facilities: The infinity pool on the top floor was fantastic, with plenty of loungers and towels available. The pool water was also very clean.
Environment: Downstairs, the hotel is surrounded by convenience stores, coffee shops, restaurants, and nail salons.
Service: The check-in process was very thorough, with detailed explanations about WiFi connection, air conditioning temperature control, pool opening hours, and more.
GGuest UserThe hotel environment was clean and comfortable. I especially loved the lobby area, which was perfect for relaxing and enjoying a cup of tea. The hotel was very thoughtful, as they provided welcome drinks every night, which made the stay feel extra special.
One downside was that the shower was not working properly, and the water flow was uneven. The drainage system was also poor, causing slight flooding in the bathroom while showering. In addition, there was a strong smell coming from the bathroom drain.
However, if these bathroom issues could be improved, the overall experience would be really good and enjoyable.
GGuest UserThe hotel is just a 5-minute walk from the jetty and has great facilities. It's quiet at night, and conveniently located near Chew Jetty and the street art. Perfect for a city walk, though there aren't many dining options nearby. A Chinese-speaking staff member at the front desk was a huge help; when I accidentally booked an immediate Grab ride and couldn't cancel, I rushed downstairs, and he assisted me immediately. He was very friendly and answered all my questions. Penang is wonderful, I'll definitely be back!
AAnonymous UserAs a family of four, we wanted to stay together for convenience, so we booked a two-bedroom apartment in Block A. The room wasn't small, and the facilities were quite new. Since it was Chinese New Year, the hotel even had lion dance performances. Overall, it was very good and offered great value for money.
GGuest UserWhat I liked: quick and convenient communication with the administrator during check-in. The room offered good value for money. What I didn't like: The pool rules weren't supported by its infrastructure. There's nowhere to change into dry clothes, but you're not allowed to leave in wet ones. The floor in front of the pool gets scorching hot in the sun, yet they require you to walk barefoot, even without slippers. They even came up with a dress code for visiting.
EewanwanThis is my second time staying at this hotel, and it continues to deliver a consistently comfortable experience.
The room is clean, well-maintained, and designed in a simple, functional style that feels similar to an ibis concept practical and easy to settle into.
The highlight is definitely the bed. It’s soft and very comfortable, and even the single beds are generously sized. The bedsheets feel like cotton, and the hotel provides two types of pillows ,one soft and one medium-firm ,which makes it easy to get good sleep.
The bathroom is clean with proper dry and wet separation, and having a fridge in the room is a nice added convenience.
Location is another strong point. Within just a 1-minute walk, there are plenty of food options, from open-air local stalls to air-conditioned restaurants. Despite that, the area remains quiet at night, which I really appreciate.
The fact that I chose to come back says a lot. Overall, great value for money and I would definitely stay here again
第二次入住,房间肯定是干净整洁,最舒服是他家的床柔软,也是入住原因之一,单人床也是大号的,床单很舒服,应该是全棉的,枕头也有提供1个软的1个适中没那么软的。厕所干湿分离。还提供冰箱。整体设计感很接近ibis。 地点也不差,走1min有到地美食大排档,开放式的,冷气房的都有。晚上不会吵。
GGuest UserI was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .