Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.2/10
Great
GGuest UserThe room was beautifully vintage and spacious, leaving an amazing first impression. However, on the first night, the sheets had stains as pictured, and after reporting it, they were changed the next day. On the morning of the third day, I found what looked like mouse droppings on the balcony floor (pictured in image 4). I recognized them because I used to own hamsters; otherwise, I wouldn't have thought it. But the hotel denied it was mouse droppings, suggesting it might be bird droppings, as they had just disinfected a few days prior. Additionally, at breakfast, a middle-aged female server roughly cleared our plates without asking, making a lot of noise. This contrasted sharply with another younger, seemingly Indian male server who was smiling and polite when offering service. The hotel's response to these issues was just an apology and cleaning the balcony, which felt very perfunctory.
GGuest UserThe hotel's location is great. During my three-day stay, I could easily walk to Mural Street every day, and enjoy durian and highly-rated restaurants at my leisure. There's also a shopping mall nearby with a supermarket, Watsons, and an ATM for currency exchange. The weekend art market is also within easy walking distance.
The hotel breakfast was good. Each day, there was a local specialty dish prepared outside the lobby that you could go and pick up yourself, along with freshly squeezed juice. There's also a piano in the lobby on the first floor, with performances in the evenings.
了了了-ZHUOOverall, it's decent for the price. However, there's a noticeable difference between the OZO in Phuket and this OZO in Penang. The location is in George Town, but on the northern side near the sea, meaning it's over 1km away from most major attractions, restaurants, and durian shops.
The staff weren't as friendly as in Phuket; checking in felt like doing business at a government office. We booked three deluxe twin rooms, but they were assigned to two different floors.
The hotel has nowhere to dry clothes, and even the hangers are semi-fixed in the wardrobe.
At night, you can hear music playing, which affected our sleep (especially the bass).
Since we had a child, we requested an extra bed, but the extra bed didn't come with a proper duvet, only a very thin blanket.
Iilonka-zExcellent hotel location. The fully equipped kitchen, ironing board with iron, and hairdryer are all available. If you need anything, you can contact staff via WhatsApp, and it will be delivered quickly. The room was clean and spacious. Nice pool and jacuzzi, plus a well-equipped gym. Upon check-in, we were asked for a 200 RM refundable deposit, but only in cash. We had a pleasant stay.
AAiyahwateverThe hotel is conveniently located and within walking distance to many popular eateries, coffeeshops and tourist sights around Georgetown. The staff are friendly and accommodating, the reception area is cosy with comfortable seating and free good quality coffee.
We booked the Deluxe 2 Bedroom Loft at Block B. While the layout, space and beds were comfortable, room maintenance and housekeeping can be improved.
Maintenance: the tap was leaky and shower head holder was loose, the laminates on the doors and frames were badly chipped, the door stopper at the Twin Room was not working properly and upper bedroom smelled musky.
Housekeeping: some bath towels were frayed, surfaces like window ledge, tissue box, desk lamp were dusty, the Nespresso machine water container was slimy.
Hopefully Citadines can look into these improvements to provide guests with a much better experience.
HHatedurianThe accommodation was clean and safe. The reception staff and security guards were very friendly and welcoming. The price was reasonable, the room was spacious, and the bathroom had separate wet and dry areas. The hotel is also conveniently located near the pier and boat boarding area.
AAngelo_007This hotel is an excellent introduction to Penang as it was for me on my first day in town exploring and getting to know the main city area. Close to downtown center the hotel provides an ideal location for explorers who want to be close to all the major sites Penang has to offer. In the immediate area is George Town with venues including the Clan Jetties, UNESCO heritage sites, Armenian Street and a vast array of street art all worth stopping to visit.
The hotel itself is clean and tidy with helpful and friendly staff who went out of their way to help accommodate me upon my early arrival (holding my luggage until check in time). The room was comfortable and for amenities there was an onsite laundry room that helped ensured traveler like me had the opportunity to refresh their baggage for the next adventures ahead.
As a heads up to future travelers: the hotel is located near some stunning mosques that although were great to visit, do have prayer sessions throughout the day and night which all hotel travelers can clearly hear in their rooms. Not recommended for light sleepers or anyone who minds the sound. Overall the hotel was a great place to start my Penang stay and exploration.
GGuest UserThe place it self was great, the cleanliness was very good and the service was excellent. The only downside we had was the neighbours upstairs kept making loud noises through out our stay, however credit to the agents they replied back to us promptly when we brought this up and had notified their landlord. Unfortunately this didn’t still resolve the loud noises.
The building it self is nice, the pool is clean and well maintained, however the building does have a lot of regulations in place which we thought was quite excessive. Other than these minor issues we had a great time and the apartment is well kept.