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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.6/10
Excellent
GGuest UserTraveling with a family of five, the front desk was incredibly thoughtful and upgraded our room to a larger family suite for free. The location is super convenient, just a 3-minute walk from Yuyuan Garden metro station and 7 minutes from Dashijie station. The staff's service attitude was excellent; they were quick to assist with any requests. You can even see Shanghai's iconic landmarks from the outdoor balcony. This will definitely be our first choice for our next trip to Shanghai!
Hotel near Yu Garden Area, Shanghai 1.9% of visitors choose this area
Price per night from:€141
9.6/10
Excellent
GGuest UserI brought my child to Shanghai for a trip during Chinese New Year and choosing the Bvlgari Hotel Shanghai was truly a wise decision! The location is excellent, right next to the Suzhou River with amazing views! The room was super spacious, well-equipped, and very comfortable to stay in. My child had a blast in the hotel pool, and the staff were all very friendly. Breakfast was also delightful. Definitely worth a huge thumbs up! Penny also provided very attentive service!
Hotel near The Bund Area, Shanghai 1.9% of visitors choose this area
Price per night from:€274
9.5/10
Outstanding
GGuest UserDuring my recent stay at Chateau Star River Hotel, I found the facilities to be excellent and the interior decor tastefully designed, creating a luxurious and elegant atmosphere. The rooms were spacious and well-furnished, contributing to an overall pleasant physical environment.
However, the service quality did not match the standard expected from such a well-appointed hotel. Upon arrival, the front desk staff mistakenly assigned me a children’s room, which required me to return to reception and resolve the issue—a rather inconvenient start to my stay.
While the room I was eventually given was comfortable and spacious, cleanliness left much to be desired. The bathtub, in particular, had two dead flies and a hardened stain on its surface, which was quite disappointing.
I did encounter staff members who demonstrated professionalism—for example, the gentleman managing the breakfast check-in was courteous and efficient. Nonetheless, such instances were the exception rather than the rule.
On one occasion, I decided to book a massage at the hotel spa to relieve some back pain. The treatment, which cost approximately $50, was average and initially unproblematic. Unfortunately, at the end of the session, the masseuse offered me an additional service, the nature of which I will refrain from describing here, but I trust it is not difficult to imagine. I declined immediately. Regardless of the hotel's level of control over this matter, given that the spa operates within the premises, I found this situation deeply inappropriate and upsetting.
GGuest UserOur stay at Banyan Tree Shanghai was truly exceptional from start to finish.
We celebrated our 2nd wedding anniversary there, and the team made it incredibly special for us. They thoughtfully decorated our room and surprised us with cakes and fruits as a kind gesture. We truly appreciated the effort — it made our celebration even more memorable.
Our room was spacious, beautifully maintained, and offered breathtaking views of the city skyline. We especially loved the in-room mini pool — the highlight of our stay was simply relaxing and enjoying a bath while taking in the view.
Tales Rooftop Bar was another standout experience. It’s the perfect place to appreciate the stunning city and river views while enjoying drinks. They offer both alcoholic and non-alcoholic options, and we were pleasantly surprised with complimentary snacks as well.
Breakfast was excellent, with a wide variety of Western and Chinese options. Aside from the buffet selection, guests can also order freshly prepared dishes like noodles and eggs, which are served hot — a wonderful touch.
The staff were incredibly professional, welcoming, and attentive throughout our stay. They made us feel valued and were always ready to assist with a warm smile. The overall ambiance of the hotel is peaceful and relaxing, making it a perfect retreat despite being in a vibrant city like Shanghai.
We highly recommend Banyan Tree Shanghai and look forward to returning in the future.
Hotel near The North Bund Area, Shanghai 1.5% of visitors choose this area
Price per night from:€244
9.4/10
Outstanding
GGuest UserSweet Indulgence Afternoon Tea for Two: The service was excellent, and the food was satisfying.
Accommodation: My family was very pleased with the accommodation; the views were lovely.
Front Desk: The gentleman at the front desk provided perfect service and communicated promptly when we encountered any issues.
Hotel near People's Square Area, Shanghai 8.3% of visitors choose this area
Price per night from:€111
9.4/10
Outstanding
QQianTaoFound a better price on Trip.com than on the official website (mainly because I could use accommodation vouchers), so I booked directly through them. I stay at this hotel quite often; it offers excellent value for money and is definitely worth revisiting.
GGuest UserThe best location ever! 🤩🤩🤩 in a historical building 😍😍😍 that is amazing!!!!! and now I would like to share some information why it’s not perfect: Not enough usb chargers for two phones and a power bank….an air conditioning (heater) was pretty loud🥺 and the hotel stuff wanted to enter my room in the morning (well, they were insisting to enter) when I wanted to sleep so much after several nights with no sleep at all… and I still don’t understand why, because they talk in Chinese……. Anyways, it’s a good hotel to stay and explore beautiful Shanghai 👌
Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
Price per night from:€73
9.3/10
Very Good
AAnonymous UserPros: The pool boasts stunning views, including the Oriental Pearl Tower, making for a beautiful night scene. I highly recommend guests experience the pool, and the gym right next to it offers equally great views.
The Cantonese restaurant, Shangxi, on the second floor, was excellent. The portions were just right for two people, and the fried rice and smoked fish were outstanding. It’s a restaurant I’d definitely visit again – a real pleasant surprise.
Cons: The room facilities are outdated. The bedside outlets weren't working, and the water heater cover was difficult to open and close – everything felt old. The room's decor also felt very dated.
When checking in, the front desk staff didn't proactively provide information about breakfast, the pool, or Wi-Fi, including their respective floors and times. I suggest providing proper training on standard operating procedures for five-star hotel employees.
Neutral: The breakfast variety was acceptable, neither too much nor too little. However, I'd suggest kitchen staff refrain from using foul language where guests can hear it in the lobby. You can order different egg dishes, and the taste was decent, neither good nor bad.
Hotel near Lujiazui Area, Shanghai 4.4% of visitors choose this area
Price per night from:€201
9.1/10
Good
Ssisirain1During the Chinese New Year holiday, the hotel was quite busy, and rooms were scarce. However, Roman Zhang, the manager at the front desk, kindly upgraded my room for free, which saved me a lot of waiting time. The room itself was quite spacious. The hotel also has a gym, a swimming pool, and a lobby bar. Plus, food deliveries can be brought directly to your room by a robot. Overall, it was a pretty good stay.
Hotel near Changshou Road Commercial Area, Shanghai
Price per night from:€63
9.0/10
Good
AAnonymous UserChoosing this hotel was definitely the right decision. Its biggest advantage is the location, being so close to the Bund, which made planning our itinerary incredibly convenient. The room was very clean, and all the essential amenities were provided, ensuring a comfortable stay. The gym and laundry facilities on the fourth floor were a great bonus, adding a lot of convenience to our trip, and we used them frequently. The front desk team deserves praise for their quick responses and excellent attitude. Overall, the hotel performed consistently well in all key areas, offering great value for money.
What is the average price for Boutique hotels in Shanghai?
For Boutique hotels in Shanghai, the average price is €266 for weekdays , and €274 for weekends (Friday–Saturday).
What Boutique hotels in Shanghai have deals ?
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What Romantic hotels in Shanghai are popular for couples?