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9.7/10
Excellent
GGuest User## Facilities: Quite Disappointing
On the first day, the shower drain was blocked, causing water to overflow everywhere. It was quite late, so I ended up using a bathmat to soak it up myself. The next day, I specifically called the front desk, and they left a message when I returned saying it had been resolved. To my dismay, it was blocked again the second day, forcing me to rush out mid-shower to call them.
Additionally, the room phone seemed to have a faulty connection; I kept trying to dial but couldn't get a call through. Even after requesting an air purifier, my throat still felt quite stuffy.
## Service:
During check-in, I specifically requested not to be given a room at the end of the corridor. Well, they assigned me the very first room. Two staff members even came up to demonstrate how to operate the curtains... (a bit excessive!). However, the room service staff were actually very good; they were patient and responded promptly to all my requests.
## Location:
The location is indeed quite out of the way. Taxis are scarce during peak hours, whereas it was much easier to hail a cab at The Londoner during the same times. I wouldn't recommend staying here if you're traveling with minors, as you'll have to walk a much longer route if you can't cut through the casino. I honestly don't know how people manage to explore all of Macau in a single day. For me, getting back from The Venetian felt incredibly far, and even getting to The Londoner was quite a trek. I was so exhausted I even considered taking a taxi just to get to Wynn.
## Cleanliness:
The cleanliness was acceptable. I didn't experience any allergic reactions while sleeping, and overall, the room was quite clean. However, I suspect my throat discomfort was likely related to the carpet.
HHudieFrom December 2nd to 4th, I had a leisure vacation and chose to stay at The Londoner Macao's Grand Suites. The service experience was truly excellent. Check-in is usually at 3:00 PM, and by the time I got to the front desk, it was already past that. The front desk staff informed me that the non-smoking area still needed a bit more time as housekeeping wasn't finished yet, and Deluxe King rooms were in high demand. They offered to upgrade me to a suite and first asked if I minded being a bit further from the elevator. I said I didn't, and they immediately processed the upgrade to a suite. I was able to move into the room right away, and I was very happy with it. For my first night, the mini-bar drinks and snacks were complimentary, which was a thoughtful touch. I was quite hungry and didn't want to go out, so this considerate gesture was perfect. After a two-and-a-half-hour drive and crossing the Hengqin border, I was exhausted and needed to rest, and this really made things convenient for me at that moment. I was very satisfied with the hotel service â that's the first point.
Secondly, when I checked out on December 4th at noon, I called for a bellboy to help with some luggage. He arrived even quicker than expected, with a genuine smile. He introduced himself as Koenig and said, 'Ma'am, I'm here to assist you with everything.' He was polite and spoke in a very friendly tone. Such a bellboy leaves an excellent impression; he was truly courteous. It's clear the hotel's training program is very effective. Koenig was absolutely a professionally trained hotel staff member, with every action being perfectly executed. He proactively asked about my stay and if I was satisfied with the hotel, and if everything was convenient. His proactive communication with guests shows how much he cares about their experience, which is an excellent quality. Hotels really need frontline staff like this to get feedback on guests' experiences. This has already given me a good reason to choose The Londoner Macao's Grand Suites again for my next stay. I hope the hotel continues to offer more pleasant surprises to its guests. đđđšđš
SShixinwang74Overall, I'm quite satisfied with The Parisian Macao. The biggest highlight was on our second day: after we left, the housekeeping staff neatly arranged my girlfriend's large collection of cosmetics. We were genuinely surprised and delighted when we returned. Also, I had arranged with the hotel to prepare a cake for my girlfriend, and it was absolutely delicious.
The overall hygiene and service were very good. Located in a bustling area of Macau, the environment is also pleasant. However, the room had a minor issue â the TV couldn't screen mirror â and it was a bit small, though that's understandable given the prime location.
AAnonymous UserThe room we chose had an excellent view, and with the current Alice in Wonderland theme, the garden design was truly fantastic. The only thing that bothered me the most was the poor soundproofing. You could clearly hear people talking as they passed by in the corridor, which negatively impacted my sleep quality.
The hotel offers many dining options, and most of the staff were quite friendly. However, on the day we checked out and needed to take the shuttle bus, the attitude of one staff member was so bad that I really wanted to file a complaint. This experience alone is probably why I won't be staying here again. After all, there are so many other choices available.
11592050****I arrived at the hotel around 3:30 PM, but was told at check-in that my room wasn't ready yet. I asked them to check for an available room twice and stood waiting for over ten or twenty minutes. Eventually, they offered a room upgrade but said it wouldn't be ready until 5 or 6 PM. I noticed other guests checking in next to me were also waiting for their rooms, receiving the same explanation that previous guests had checked out at 2 PM, so the rooms hadn't been cleaned yet. As I was traveling with a child, I asked if we could have a late check-out until 1 PM the next day, but was told no because the hotel has been fully booked recently. This felt a bit inconsistent with their earlier explanation about rooms not being ready due to 2 PM check-outs. The hotel facilities are good and quite new, but the bathroom's ventilation system is a bit loud and noisy.
XXihuansichuzouzoudelurenjiaHonestly, there's nothing really wrong with the hotel itself, but I just didn't feel it offered good value for money. For the airport shuttle, you have to use the one from the Grand Lisboa Palace next door. Breakfast was a bit too casual; I tried two of the three restaurants, and you can get full, but it's nothing special. Since there's no casino, I wish they'd offer something else interesting, but even the shopping mall is pretty uninspired. I'm not sure what the unique selling point is. Anyway, I wish the hotel great success.
__M1370225****I took the Grand Lisboa Palace shuttle bus from Gongbei Port, but it doesn't go directly to The Parisian Macao. After arriving, you need to cross the zebra crossing and walk about 200 meters to reach the hotel. I chose The Parisian Macao because of the swimming pool, as I was attending the National Games this time. The Macao Asian Games Stadium is right opposite the hotel. Both the hotel front desk and the swimming pool staff reminded me that it's a constant temperature swimming pool. After discussing with several staff members, they all agreed it's suitable for people who regularly exercise. The Ice Room restaurant on the first floor offers convenient food at any time. I particularly enjoyed the duck and pork ribs for breakfast. There's also a super large supermarket on the ground floor. Most of the food street options are also on the first floor. I especially love the various flavors of ice cream, especially the chocolate one â my favorite! The supermarket is quiet and comfortable because it's incredibly spacious and bright. For my return journey, there's a free minibus to Gongbei. It takes you close to the port, and then you just cross the road straight ahead to see the flusso of people for both exit and entry. The Universiade was very thoughtful; going out at any time was not an issue! However, Macao's women's volleyball team still needs to put in a lot of effort to improve their competitive level. The two sanitation workers on the 10th floor, a gentleman and a lady, were both very cultivated and genuinely warm. Knowing I needed water after my morning swim, they made sure my room was well-stocked with plenty of mineral water. I feel very honored to have stayed in this warm and comfortable hotel. It felt like being at home â relaxing and at ease. The room even had Taiwan TV channels, which was a nice touch, especially their commentary on current events.
CCC TourThis hotel is right next to the Jai  Alai Hotel. From Outer Harbour Ferry Terminal, it only takes a few minutes to walk here, so not having a good view isn't a big dealâit's really convenient. Although they're currently renovating the exterior, and it can be a bit noisy during the day because theyâre working next door, itâs not a problem if youâre out exploring during the day. Also, this hotel has an indoor pool. It's not huge, but you don't have to worry about the weather affecting it, which is a nice bonus! Another thing is that this hotel is very close to the Racing Museum, making it super convenient to visit. It's suitable for both adults and kids, so it's definitely worth a trip!
LLili9588Unacceptable Attitude from Front Desk and Lobby Security
My morning flight landed in Hong Kong, and after picking up my husband (who was utterly exhausted from his flight from Italy), we arrived in Macau around 11 AM. We immediately went to the front desk to inquire about an early check-in, as we were both extremely tired. Despite having called Ctrip beforehand (whose customer service was excellent and who confirmed they would arrange an early check-in if a room was available), the hotel flatly refused, insisting check-in was strictly at 3 PM.
We were forced to wait in the lobby. Exhausted, we eventually dozed off. A security guard then approached and *kicked our chair*, yelling loudly, âGet up! Get up! Hey! Hey!â It was incredibly humiliating and made us feel like refugees. This wasn't a one-off incident either.
Unable to endure this treatment, I finally spoke to the lobby manager. His attitude and prompt action, however, were commendable. He immediately intervened with the front desk, and within half an hour, we were finally able to check into our room.
This entire experience was truly appalling and utterly disheartening.
GGuest UserThe room was a good size, clean, tidy, and well-equipped. The location is very convenient! It's close to the Border Gate, just a 20-minute walk away. There's also a small supermarket on the first floor, which is very handy for everyday necessities.