HHunter Jackson TonyMy partner and I recently stayed at the Novotel Shanghai Pudong Chuansha, opting for a Superior King Room from December 21st to 23rd for our trip to Shanghai. The overall experience far exceeded our expectations. Based on my ratings and actual feelings, I'd like to share a detailed review of our stay:
**Hygiene: 5/5 - Exceeded Expectations**
I'm giving full marks for hygiene; I truly couldn't find a single flaw. Upon entering the room, I was immediately impressed by its cleanliness. The bedding was perfectly made, without a single wrinkle or odd smell, and the pillowcases and duvet covers felt like clean cotton. The glass partition in the bathroom and the vanity mirror were spotless. There were no water stains or residue on the toilet or in the shower area, and even the crevices of the vanity were dust-free. The daily housekeeping service was also excellent. Staff promptly replaced used towels, replenished bottled water and toiletries, and even neatly arranged our skincare products and cups that we had left out. The attention to detail really made us feel comfortable.
**Environment: 4.5/5 - Satisfactory**
I'm giving the environment 4.5 points; the overall experience was great, with only a minor flaw. The hotel's location is a big advantage; it's not far from Chuansha Metro Station, making it convenient for trips to Disneyland or downtown. There are also plenty of restaurants and convenience stores nearby, so daily shopping and dining were never an issue. The hotel's internal environment is also excellent. The lobby is modern and grand, with stylish lighting and soft furnishings. The greenery in the public areas is well-maintained, and there's a subtle, pleasant fragrance in the air. The soundproofing in the guest rooms is also good; with the windows closed, you can barely hear any traffic noise, ensuring a peaceful night's sleep. The 0.5 deduction is due to occasional slight noise from vehicles entering and exiting the hotel's underground parking, but this was very minor and almost negligible.
**Service: 4.5/5 - Satisfactory**
The service experience is equally commendable, and the 4.5 rating is well-deserved. From check-in, the front desk staff were exceptionally friendly, with warm smiles, and handled the process quickly. They also proactively asked about our needs and patiently explained the breakfast times, and the locations of the gym and laundry room. During our stay, I accidentally lost my room card. After contacting the front desk, new cards were promptly delivered by staff, who remained completely patient throughout. When I called room service for a hairdryer in the evening, it arrived at our door within minutes. The only minor regret is that during peak breakfast hours, the restaurant staff were a bit overwhelmed, and the speed of clearing dishes was a little slow. Otherwise, I would have given full marks for this as well.
**Facilities: 4.5/5 - Satisfactory**
The hotel's facilities are also excellent, receiving a 4.5 rating due to one small detail that could be improved. Our Superior King Room was very spacious, with furniture arranged well to avoid feeling cramped. The king-size bed had a mattress that was just the right firmness, making for a very comfortable sleep. The room's facilities were all very modern; the large smart TV could connect for screen mirroring, the air conditioning heated up quickly, and the thermostatic shower in the bathroom had a smooth water flow and stable hot water supply. The hotel's public facilities are also comprehensive; the gym has a wide range of equipment that is well-maintained, and the washing machines and dryers in the laundry room are easy to operate, with laundry detergent also provided. The slight drawback is that the desk chair in the room felt a bit hard after sitting for a long time. If a cushion were provided, it would be more comfortable, which is why I deducted 0.5 points.
Overall, the Novotel Shanghai Pudong Chuansha is a hotel that offers both excellent value for money and a great experience. It's suitable for both couples traveling and business trips. I was very satisfied with this stay and would highly likely choose this hotel again next time I'm in the Chuansha area of Shanghai.
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